Associate
4 weeks ago
Roles and Responsibility
• Orientation for New Hires – 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication and customer service trainings
• Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on-boarding & uploading the assessment under their training log
• Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams
• Coordinating & creating cross trainings within MSI BPO Teams.
• Creating, Assigning & Coordination of Refresher Trainings, Product based, Customer service & Other Trainings
• Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar)
• Perform additional duties as required and or requested.
Desired Candidate Profile
• Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training
• Strong attention to detail and has ability to learn quickly.
• Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc.
• Excellent written and verbal communication skill must be able to create content and prepare reports
• Ability to work independently and in a team environment.
• Demonstrate sound work ethics.
• Flexible to work in shifts
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