Assistant Area Manager

3 weeks ago

Akola, Maharashtra, India MAHINDRA & MAHINDRA Full time

Competencies Overall Feedback Responsibilities Key Deliverables As a Customer Care Manager at Mahindra Mahindra Ltd you will play a crucial role in ensuring the serviceability and maintainability of products in the Farm Division Your responsibilities will include Providing inputs to the product development team during proto-stage to enhance service quality Preparing products for launch by creating service kits and defining inventory norms Developing and updating product literature such as manuals and catalogues Designing special service tools to improve service quality at dealerships Enabling the MEC team to provide training on new products Preferred Industries Automobile Tractor Education Qualification To qualify for this role you should possess a diploma or bachelor s degree in engineering with specializations such as Mechanical Automobile or Agriculture Additionally having relevant certifications in customer service or product management would be advantageous General Experience The ideal candidate should have 4-7 years of experience in a related industry preferably in the automobile or tractor sector Experience in service management customer support and dealer relationship management will be beneficial Critical Experience Critical experience for this role includes strong communication skills customer sensitivity negotiation abilities and a track record of effective project management Knowledge of SAP and experience in developing training programs and improving service quality will be essential for success in this position System Generated Core Skills Communication Skills Customer Sensitivity Consumer Focus Customer Relationship Management CRM Customer Support Manpower Management Dealer Relationship Management Negotiation Training Development Revenue Generation SAP Service Planning Service Readiness Assessment Team Building Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Capability Building Service Quality Service Management System Generated Secondary Skills

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