Customer Service Analyst T2-I
3 weeks ago
Job Description At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. Key Responsibilities: - - Supporting the merchant business for EMEA market. - Providing best in class merchant experience by resolving Financial and Maintenance queries for UK based merchants. - Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements. - Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc. - Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc.). - Utilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationships with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts to provide win-win solutions. Minimum Qualifications - Eligibility Graduate Preferred Qualifications - Strong interpersonal, communication and listening skills - Good Analytical Skills with Eye for Details. - Having proficient in Excel Knowledge is an ad-on - Demonstrated ability to effectively work in strenuous and challenging conditions - Proven problem-solving skills with a strong attention to detail. - Demonstrated ability to work effectively within a team environment as well as independently. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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T2 - Associate Customer Service
2 weeks ago
Gurugram, Haryana, India Alight Full time**Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People**- be empathetic and help create a place where everyone belongs. **Grow with purpose -**Be inspired by our...
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Customer Service Analyst- T2
1 week ago
Gurugram, Gurugram, India American Express Full timeJob Description You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you...
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T2 - Associate Customer Service
2 weeks ago
Gurugram, Haryana, India Alight Full time**Associate - Customer Service (T2)** The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS...
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Customer Service Analyst T2-I
4 weeks ago
Gurugram, India American Express Full timeAt American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,...
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Customer Service Analyst T2-II
4 weeks ago
Gurugram, Gurugram, India American Express Full timeJob Description At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to...
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Customer Service Analyst T2-II
2 weeks ago
Gurugram, Gurugram, India American Express Full timeJob Description At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to...
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Customer Service Analyst T2-II
2 weeks ago
Gurugram, Gurugram, India American Express Full timeJob Description You Lead the Way. We've Got Your Back. At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic...
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Customer Service Analyst T2-II
2 weeks ago
Gurugram, India American Express Full timeAt American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,...
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Customer Service Analyst T2-II
4 weeks ago
Gurugram, Gurugram, India American Express Full timeJob Description Description - External With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
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Customer Service
2 weeks ago
Gurugram, Gurugram, India NatWest Group Full timeJob Description Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Customer Service & Operations Credit Analyst - We'll look to...
