Customer Service Analyst T2-II

Job Description At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Overview of the Business: Comprised of key internal and external servicing functions, GS delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world. The organization is also home for several shared services that help to power American Express. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security, and service. How will you make an impact in this role - Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction. - Deliver to the Employees, Customer and Shareholder metrics as per goals. - Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. - Adherence to quality and compliance guidelines. - Balance customer interests with the interests of American Express. - Communicates effectively, oral and written to identify and document necessary information. Minimum Qualifications - We are hiring Graduates/Undergraduates with 1-6 years of experience in customer service or contact center domain - Excellent Verbal Communication. - Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations - Analytical mind & attention to detail. - High level of Customer sensitivity, commitment & service orientation. - Amex product knowledge desirable - High result orientation. - Ability to take independent decision & meet stringent deadlines. Language: English Preferred Qualification: - Must have standard MS Office exposure - Shift Timings - 24*7 environment We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: - Competitive base salaries - Bonus incentives - Support for financial-well-being and retirement - Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) - Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need - Generous paid parental leave policies (depending on your location) - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: - Competitive base salaries - Bonus incentives - Support for financial-well-being and retirement - Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) - Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need - Generous paid parental leave policies (depending on your location) - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.