Customer Service

3 hours ago

Gurugram Gurugram India NatWest Group Full time

Job Description Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Customer Service & Operations Credit Analyst - We'll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs - Specialising in Credit Operations, you'll respond to queries from customers and stakeholders promptly within agreed timelines - This is a chance to build on your credit skills and experience in an engaging and fast-paced environment - We're offering this role at senior analyst level What you'll do As a Customer Service & Operations Credit Analyst, you'll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you'll identify opportunities to enhance processes and enable the provision of a superior customer and business experience. In addition, you'll: - Review documentation including loan applications, disclosures, and credit evaluations - Authorise and investigate all credit operations transactions - Collect and analyse the required information from the customers and businesses - Review credit operations processes which could be automated or enhanced to improve the customer and business experience The skills you'll need To succeed in this role, you'll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You'll also have the ability to adapt to fast-paced environments and you'll have effective organisation skills to deliver to deadlines. You'll also need: - Customer service abilities along with customer and industry knowledge - An awareness of changes in trends, policies, and regulations - An understanding of our industry and its customers - Experience of managing stakeholder relationships

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