Customer Experience Specialist

About Agoda Agoda is an online travel booking platform for accommodations flights and more We build and deploy cutting-edge technology that connects travelers with a global network of 4 7M hotels and holiday properties worldwide plus flights activities and more Based in Asia and part of Booking Holdings our 7 100 employees representing 95 nationalities in 27 markets foster a work environment rich in diversity creativity and collaboration We innovate through a culture of experimentation and ownership enhancing the ability for our customers to experience the world Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy learn and experience more of the amazing world we live in It brings individuals and cultures closer together fostering empathy understanding and happiness We are a skillful driven and diverse team from across the globe united by a passion to make an impact Harnessing our innovative technologies and strong partnerships we aim to make travel easy and rewarding for everyone Get to Know our Team Agoda s Customer Support Team understands that travel can be an everchanging environment That is why we provide in-person real-time help around the clock and in 38 languages No matter the issue we present the best of Agoda s values to each and every customer with multiple support channels and a strong desire to serve Certainly doing more than answering phone calls or replying to emails our specialists actively look for ways to improve our customer s experience We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda s business performance Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support The Opportunity If you are looking for a rewarding and exciting career in customer service we want you We are currently looking to recruit Customer Experience Specialists to be based in our Gurgaon office This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees In this Role you ll get to Deliver excellent customer service and manage the needs of our customers guests and partners through our communication channels phone email and live chat Required to support combination of Agoda products Hotel Flights Activities and more to support the business needs after being trained for required skills Professionally handle high volume of inquiries from clients and customers You will be accountable for meeting individual KPIs and team goals Understand and deliver business strategies and improve customer services through the execution of self-service Continuously identify work process improvements Collaborate and communicate effectively with team managers Perform office-based administrative duties whenever required Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times Take ownership of issues and concerns of customers including operational issues pricing invoice queries etc What you ll Need to Succeed We are looking for individuals that have an excellent command of spoken and written English Proficiency in Hindi speaking and writing is desirable Min 1 year experience in customer service roles and in contact center environment is desirable Personality traits - Good attitude enthusiastic detail-oriented responsible trustworthy ethical and goal focused Customer service skills - Attentiveness empathy patience and consistency persuasion immaculate telephone manners and communication skills Analytical thinking and high problem-solving skills Stress tolerance and able to work under pressured environment About the work arrangement Rotational shift Hybrid working You can read more about our hiring process in below article newdelhi gurgaon gurugram CUST 2 3 4 LI-EB1 entrylevel Discover more about working at Agoda Agoda Careers Facebook LinkedIn YouTube Equal Opportunity Employer At Agoda we pride ourselves on being a company represented by people of all different backgrounds and orientations We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation Employment at Agoda is based solely on a person s merit and qualifications We are committed to providing equal employment opportunity regardless of sex age race color national origin religion marital status pregnancy sexual orientation gender identity disability citizenship veteran or military status and other legally protected characteristics We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file For more details please read our Disclaimer We do not accept any terms or conditions nor do we recognize any agency s representation of a candidate from unsolicited third-party or agency submissions If we receive unsolicited or speculative CVs we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee