Operations Manager

4 days ago


Karnal HR IN Dire Surveillance Pvt Ltd Full time

Key Responsibilities Oversee and manage end-to-end night shift operations to ensure smooth delivery and team coordination Monitor KPIs and SLAs and implement action plans for performance improvement Lead a team of executives and team leads ensuring productivity and accountability Coordinate with day-shift teams for seamless process handover and updates Handle client escalations process issues and ensure resolution within defined timelines Generate and analyze reports for upper management review Train mentor and evaluate team performance Key Requirements Bachelor s degree in Business Administration IT or a related field Proven experience in night shift team management Strong communication analytical and decision-making skills Ability to work under pressure and handle critical situations calmly Familiarity with CRM tools reporting dashboards and team performance metrics Preferred Prior experience in BPO tech-enabled services Exposure to international clients or 24 7 service models Job Types Full-time Permanent Pay 45 000 00 - 58 000 00 per month Work Location In person


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