Senior Manager

2 days ago

Noida India EXL IT service management Full time

Job Description

Job Summary:

This role requires management of operational delivery & stakeholder relationships for clients assigned in portfolio. The position requires management of compliance, financial and operational risk projects also will be expected to work with external & internal client/s personnel to manage.

The position holder will be expected to provide specialized consulting advice basis work performed by the team and support informed decision making at executive levels.

Key Accountabilities:

- Plan, monitor & manage operational delivery to ensure adherence to agreed quality parameters & timelines. Implement work management trackers, define roles & responsibilities of team members and roll out a work allocation / delivery plan to track completion
- Work with on-shore managers to agree on scope of work, key stakeholders, escalation matrices, project milestones & timelines
- Design & Implement management information systems (MIS) for periodic status updates and to identify trends around business processes identified as high on risk / low on controls
- Participate in operational responsibilities with team members basis project requirements. Evolve as the face of team to review working papers, draft observations & communicate them to key stakeholders
- Drive a culture of Risk and Governance across business processes. Institutionalize ethos of continuous improvement in risk management across all processes and sub processes in scope. Champion customer service to ensure that compliance is integrated in business processes
- Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services
- Introduced to concepts of Big Data Analytics, Automation & Process Digitalization in various business processes. Ability to identify opportunities, drive POC (Proof of Concept), manage un-certainty & define success parameters
- Exceptionally good understanding of EXL Consulting and its service lines and actively assess what the firm can deliver to service clients
- Collaborate on any adhoc projects related to testing, automation, identification of improvement opportunities etc.

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