Senior Manager

3 weeks ago

Noida, India Iris Software Full time

Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for the client (account), with cross-functional, globally distributed team (typically 40 70 people).
Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement).
Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives.
Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices.
Responsible for setting up new delivery teams or projects for the customer in collaboration relevant stakeholder groups across IRIS and the client organization.
Manages senior stakeholder expectations with clear and timely communication and reporting, both internally (i.e. IRIS) and externally (customer organization and partners)
Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads. In some cases the person will require to actively project manage an engagement as well.

People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account.
Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mindshare sessions with clients and partners. Manages escalations and supports senior leads in managing critical risks and issues in projects.
Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams.
Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through IRIS services and solutions.
Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level.
Provides thought leadership in one or more areas across delivery, methodology, technology or business domain.
Ability to respond to RFPs by coming up with a compelling proposal and then be able to present and defend the proposal in front of clients
Great communication and articulation skills.

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