Manager, CTM

Job Description

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Key Responsibilities

Strategy

- It will be responsible for Implementation, and Management of Technology solutions basis business Requirement.
- Accountability will be to run local Production Systems Support for Subsidiary Local Applications. Explore and assist business units to identify areas where automation/digitization can be done.
- Manage and delivery Technology projects within cost and timelines. Ensure compliance to requirements from Group and Regulators.
- Identify opportunities to harness Technology to deliver improved and efficient solutions to enhance customer&aposs experience.
- Championing change and interpreting business needs into successful technology implementations Regularly review and report to the Country CIO and project boards on project risks and progress.
- Ensure the choice of project methodology fits the type of work being undertaken, applying agile or waterfall techniques as appropriate

Business

- Establish strong Business Relationships with CIB stakeholders and provide technical support and guidance for all projects, technical issues and initiatives.
- Maintain positive stakeholder relations and manage expectations effectively.
- Analyse the impact of proposed business changes and manage the change transformation process effectively.
- Work with multiple Group Tech Project Managers/External Service providers to deliver within project schedule ensuring adequate quality of delivery
- Provides leadership and guidance in all Technology aspects .
- Ensure cost control and value for money
- Effective project management, project delivery and project implementation for technology in area of NBFC
- Support the Technology Management and stakeholders in the implementation of project related activity.
- Use Technology for Process optimization
- Accountable to evaluate, design, build, implement, and maintain best in class automated processes that enhance the internal/external customer experience leading to achievement of our desired customer experience, in partnership with stakeholders

Processes

- Define, communicate and enforce Technology policies and standards.
- Monitor the service levels and ensures issues are identified, reported and timely resolved
- Ensure project documentation, including project initiation documentation, risk control documents, progress reports, project plans, change control and other documentation as required by individual projects
- Act as member of PMO leadership team and support continuous improvement of execution processes

Risk Management

- Ensure Risk Management principles are applied consistently
- Engage in GIA Audits and external audits
- Front end Regulatory relationship and coordinate regulatory inspections, IT examinations
- Ensure timely and accurate Regulatory submissions

Governance

- Ensure Service review meetings are conducted, and issues are addressed
- Relevant Steering committees are conducted covering Service, Projects & Programs

Regulatory & Business Conduct

- Display exemplary conduct and live by the Group&aposs Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

- CIB Stakeholders which includes CEO, COO, Board Of Directors, Independent Directors, Legal, Compliance, HR, Finance, Group Audit, Product Heads for different client segments

Internal

- CIO - Country Technology
- Product Heads
- Board Members
- Internal Audit
- Project Governance

External

- Regulators
- External Auditors
- Independent Directors
- Service & Solution providers

Other Responsibilities

- Build a culture of Good conduct
- Embed Here for Good and Group Value and behaviours within the team

Skills And Experience

NA

Qualifications

NA

About Standard Chartered

We&aposre an international bank, nimble enough to act, big enough for impact. For more than 170 years, we&aposve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&aposre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can&apost wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you&aposll see how we value difference and advocate inclusion.

Together We

- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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