E-commerce Support And Management

At Carnivore Style you ll find meat delivery probes smoker reviews cooking tips and expert interviews from our team of meat connoisseurs The Role Monthly Salary 5 930 Are you a highly organized and customer-focused individual with a passion for e-commerce and a deep understanding of providing exceptional online support Do you thrive in a remote work environment and have a strong desire to contribute to a growing brand If so Carnivore Style is looking for you Carnivore Style is a growing platform dedicated to providing high-quality resources and products for individuals interested in the carnivore way of eating We are committed to providing a seamless and positive shopping experience for our customers We seek a talented and self-motivated E-commerce Support and Management Specialist to join our fully remote team This is a unique opportunity to play a vital role in the operational success of our online store What You ll Do As an E-commerce Support and Management Specialist you will be responsible for a variety of tasks related to the smooth operation and customer satisfaction of our online store including Customer Support Providing prompt friendly and effective support to customers via email chat and potentially phone addressing inquiries about orders products shipping and returns Order Management Monitoring processing and tracking customer orders ensuring accuracy and timely fulfillment Inventory Management Assisting with monitoring inventory levels identifying potential stock issues and coordinating with relevant teams Website Maintenance Support Assisting with basic website updates product listings and ensuring product information is accurate and up-to-date Troubleshooting Identifying and resolving customer issues or website glitches promptly Feedback Collection Gathering customer feedback and identifying areas for improvement in the e-commerce experience Reporting Assisting with generating basic reports on e-commerce performance customer inquiries and order trends Collaboration Working closely with other team members including marketing and content creation to ensure a cohesive customer journey What We Offer Work From Home Enjoy the flexibility and comfort of working from anywhere in the world Flexible Schedule Manage your own time and create a work schedule that suits your lifestyle Competitive Compensation A set monthly salary of 5 930 reflecting the value you bring to the team Opportunity to Contribute to a Growing Brand Play a key role in the success of our e-commerce operations Collaborative and Supportive Team Environment Work alongside individuals who are passionate about the carnivore lifestyle and building a valuable resource Opportunity for Growth As Carnivore Style expands there will be opportunities for you to take on new challenges and responsibilities within our e-commerce operations Ideal Profile What We re Looking For Proven E-commerce Support Experience Experience providing customer service and managing orders within an e-commerce environment Excellent Communication Skills Strong written and verbal communication skills with a friendly and professional demeanor Problem-Solving Skills The ability to effectively identify and resolve customer issues Attention to Detail A meticulous approach to order processing inventory and data entry Familiarity with E-commerce Platforms Experience with common e-commerce platforms e g Shopify WooCommerce is a plus Basic Technical Aptitude Comfort with navigating online systems and troubleshooting minor technical issues Self-Motivated and Disciplined The ability to manage your time effectively and work independently in a remote setting Customer-Centric Approach A genuine desire to provide exceptional customer service Understanding of the Carnivore Lifestyle or a willingness to learn While not strictly required a genuine interest in the carnivore diet and its principles will be an advantage when interacting with customers What s on Offer Opportunity within a company with a solid track record of performance Flexible working options Opportunity to make a positive impact