Manager-talent Acquisition

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Manager Talent Acquisition Integration This role will be responsible for leading the delivery of end-to-end recruitment coordination and onboarding support processes This role involves managing multi-tiered teams engaging with regional TA HR stakeholders driving performance against SLAs ensuring compliance with global onboarding standards and continuously optimizing operational workflows for efficiency and scale Responsibilities Leadership Team Management Lead a cross-functional delivery team of 10-20 staff including recruitment and onboarding coordinators and sourcing specialists Provide structured coaching mentoring and performance feedback through regular 1 1s team huddles and development plans Manage staffing plans shift rosters and training needs to ensure full coverage across multiple time zones Monitor day-to-day workflow allocation capacity utilization and delivery accuracy across team members Own the onboarding and integration of new team members ensuring readiness to meet client-specific standards Drive employee engagement by fostering a high-trust inclusive and performance-oriented work environment Talent Acquisition Leadership Develop and execute effective recruitment strategies to meet hiring goals across multiple departments and geographies Ex - sourcing channel optimization vendor cost optimization etc Collaborate with the client to understand their workforce planning and talent requirements Demonstrate hands-on proficiency in at least one leading ATS platform such as Workday Avature Taleo or SuccessFactors for recruitment process tasks Ensure a high-quality timely and compliant recruitment process from requisition to offer acceptance Ensure adherence to defined service level agreements SLAs turn-around-times TATs and internal quality metrics Onboarding Employee Experience Ensure smooth execution of pre-joining activities document collection Pre employment check background verification initiation and tracking onboarding system readiness and Day 1 planning Maintain compliance with documentation checklists background verification or pre-employment check protocols and data privacy standards e g GDPR EEO Collaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency Supervise exception handling e g delayed background verifications pre-employment checks rehires leadership onboarding and ensure stakeholder visibility and resolution Stakeholder Management Build strong relationships with internal stakeholders including HR operations and business leadership to align recruitment priorities Manage vendor partnerships including recruitment agencies and technology providers to optimize service delivery and costs Handle escalations and resolve issues related to recruitment and onboarding processes efficiently Reporting Process Excellence Support weekly and monthly reporting on key recruitment and onboarding metrics such as time-to-fill candidate pipeline stages and sourcing performance Conduct root cause analysis RCA for SLA misses or process errors and implement corrective actions Lead quality assurance reviews RCA reporting and mitigation planning for service failures or escalations Implement lean process improvements and support digitization initiatives e g automation of trackers form templates dashboards Standardize process documentation and ensure knowledge retention and up-to-date SOPs Qualifications we seek in you Minimum Qualifications Bachelor s degree in HR Business or a related field Proven experience in Talent Acquisition or a related role with a strong background in leadership Strong understanding of global recruitment and onboarding workflows especially in a retail or volume hiring environment Strong knowledge of recruitment best practices sourcing techniques onboarding processes and compliance requirements Proficient with ATS Workday SuccessFactors Taleo Avature etc HRIS recruitment analytics and talent acquisition technologies Workday experience is mandatory Experience in ticketing tool like Service Now Zendesk etc is preferrable Demonstrated ability to manage and scale high-performing teams in an HR shared services setup Advanced MS Excel and PowerPoint skills working knowledge of dashboard tools Power BI Tableau is an advantage Excellent verbal and written communication skills Willingness to work 5 days from office in client specific shift Preferred Qualifications Skills Proven track record in managing large-scale hiring projects Certifications in leadership or advanced recruitment or onboarding practices Strategic thinking and problem-solving capabilities Exceptional leadership and stakeholder engagement skills Strong proficiency in recruitment onboarding analytics and reporting tools Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training