Manager - HRO

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Manager- HRO We're looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment Responsibilities 1)HR Admin, Recruitment, C&B a.Lead the team responsible for managing the Employee Services, C&B administration & recruitment admin processes b.Ensure adherence to SLA's as agreed for the respective processes c.Work closely with quality team in identification and implementation of improvement ideas d.Provide coaching and mentoring to the team and manage client stakeholders e.Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the client team & Process owners f.Work closely with client/Process owners to ensure that any process changes / updates are communicated timely to the team members in India g.Review process performance and report out performance dashboards on a regular basis 2)Payroll a.Lead the team responsible for managing the Payroll team at Genpact b.Ensure adherence to SLA's as agreed for the respective processes c.Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the Payroll team & Process owners d.Work closely with Process owners to ensure that any process changes / updates are communicated timely to the team members in India e.Review process performance and report out performance dashboards on a regular basis Qualifications we seek in you Minimum Qualifications .Commerce Graduate (PG an added advantage) .MBA (HR)- Added Advantage Preferred Qualifications/ Skills Exposure to Transition of a new HRO process is important Delivers oral and written communications that have clarity and impact. Should have E2E HRO knowledge HR skillset and experience - Advanced Knowledge of Oracle HCM Should have managed a team Working experience in SOX controls Responsible for both internal and external audits Why join Genpact .Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation .Make an impact - Drive change for global enterprises and solve business challenges that matter .Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities .Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day .Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.