Senior Process Associate

2 weeks ago

Hyderabad, Telangana, India RealPage Full time

SUMMARYThe team members primary responsibility is to perform tasks associated with multiple operation tasks under insurance group The basic duties of team member are to manage the flow of a process and optimize day-to-day activities The role involves tasks like validating updating the insurance policy documents Onboarding handling clients requests for change modification Updating the status sending notifications when required working on Lease protect and Asset protect claims Refunds PRIMARY RESPONSIBILITIES Responsibilities include but not limited to Assist in day-to-day Operations tasks such as Policy validation policy input interested party LeaseTerm Solutions Implementation tasks Build on the process knowledge continuously and scale up to handle at least more than 2 tasks apart from Primary Task Responsible for resolving problems of low complexity Report daily weekly and monthly to management as needed Assist Operation Specialist I team members Assist in onboarding and training activities Report customer issues to Supervisor for entry into tracking system Communicate and document abnormal issues to the Supervisor Additional duties as required REQUIRED KNOWLEDGE SKILLS ABILITIES Graduate with at least 2-3 years of experience in BPO Bachelors Degree majoring in Accounting Computer Science Finance Information Science Business Management or similar field required Prior insurance experience with a demonstrated responsibility for exercising judgment and decision-making skills Basic to intermediate knowledge of MS Office Word Excel PowerPoint Outlook Verbal and written communication skills Must possess good operational behavior time management skills and strong attention to detail Ability to work with little supervision but knowing when to escalate problems to management Ability to recognize and escalate situations as deemed necessary Demonstrate consistent judgment Ability to work after regular business hours as needed to guarantee deliverables are met Ability to work in US business hours Reliable and dependable Ability to adapt to change Relevant experience in Insurance processing and or financial services Basic knowledge on MS Excel Experience with Salesforce and SharePoint Experience within the multifamily industry is desired

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