customer Care executive

2 weeks ago


Jaipur, India Onactive Consulting Full time

Job Description Role Responsibilities: - Respond to customer inquiries via phone, email, and chat. - Provide accurate information regarding products and services. - Handle customer complaints effectively and professionally. - Document customer interactions and feedback in the system. - Assist customers with technical issues and troubleshooting. - Follow up on pending inquiries and ensure timely resolution. - Maintain a high level of professionalism and courtesy. - Work collaboratively with the team to enhance service delivery. - Identify and escalate complex issues to the management. - Participate in regular training sessions to improve service skills. - Contribute to policy updates and process improvements. - Assist in maintaining department metrics and performance goals. - Stay updated with product knowledge and services offered. - Provide feedback to enhance the customer service process. - Engage in promotional activities and customer satisfaction surveys. Qualifications: - High school diploma or equivalent; bachelor s degree preferred. - Proven experience in customer service or related field. - Strong verbal and written communication skills. - Ability to operate in a fast-paced environment. - Familiarity with CRM software and data entry processes. - Proficient in Microsoft Office Suite (Word, Excel, Outlook). - Excellent time management and organizational skills. - Team-oriented with a collaborative mindset. - Ability to adapt to changing situations and customer needs. - Knowledge of conflict resolution strategies. - Ability to multitask and prioritize workload effectively. - Willingness to engage in continuous learning and skills development. - Strong technical aptitude for assisting customers. - Fluency in English; proficiency in additional languages is a plus. - Customer-focused attitude with a passion for helping others. - Availability to work flexible hours, including weekends.



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