Fulfilment Operations Manager

Fulfilment Operations Manager You care about making a positive impact in the world You understand greatness requires thinking differently An inclusive and accepting work environment is important to you A job at IKEA is so much more than home furnishings Together we work to make a better everyday life for the many It s the perfect fit if you want to contribute grow and share Join the team and start a better life for yourself Location Bengaluru Employment type Full Time Permanent Department Logistics Supply Chain Deadline 2025-10-03 Mobility support Domestic You already applied for this job Candidate profile title Who you are Candidate profile text - Default language We believe that you are a strong people-focused leader who thrives in a fast-paced high-volume environment You are motivated by creating an excellent customer and co-worker experience while ensuring efficiency safety and sustainability in everything you do To be successful in this role you have A university degree in Economics Logistics Supply Chain Management or equivalent experience 5 years of leadership experience in logistics retail distribution or a similar field Strong knowledge of customer fulfilment operations supply chain methods and end-to-end processes Proven ability to lead and inspire teams in a changing environment with a clear commercial focus Analytical skills to understand budgets costs and key performance indicators Strong communication skills with the ability to build relationships collaborate across functions and coach others Fluency in English both written and spoken A passion for the IKEA vision culture and values with the drive to deliver sustainable and customer-focused results Key responsibilities title Your responsibilities Key responsibilities text As a Fulfilment Operations Manager you will lead the daily running of the fulfilment unit operations ensuring a safe efficient and customer-focused process at the lowest possible cost In this role you will Lead coach and develop the Fulfilment Operations team to secure high performance engagement and competence development Take responsibility for operational excellence across inbound replenishment outbound and service execution processes Secure efficiency implement improvements and introduce new operational processes and technologies Collaborate closely with the Fulfilment Integration team unit management support functions and external partners to ensure goods availability and timely customer order fulfilment Ensure compliance with IKEA s Code of Conduct relevant Standard Operating Procedures and health safety security and environmental regulations Drive the implementation of the Customer Fulfilment sustainability agenda within unit operations Build a culture of equality diversity inclusion and well-being while securing succession planning and a strong performance culture Manage operations with flexibility speed and simplicity to deliver seamless shopping experiences and great customer value Team vision title Together as a team Team vision text We re the team behind the scenes that make the IKEA products available to the many people As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs If you ve wonder who s responsible for finding effective and efficient ways of picking up the products for our customers that s us We re passionate about working together to improve the customer experience at IKEA We are an equal opportunity employer At IKEA we value diverse backgrounds perspectives and skills We are committed to providing coworkers with a work environment free of discrimination and harassment We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race religion color national origin sex sexual orientation age veteran status disability status or any other applicable characteristic protected by law All employment decisions are based on qualifications merit and business need Why you will love us From the deep forests in Sweden we have spread our culture and values around the world At the heart of our offer are our beautiful home-furnishing products and solutions made with care for our planet reaching millions of customers At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home We all contribute with our uniqueness and we want to grow and develop together Our vision to create a better everyday life for the many people inspires and guides us in everything we do This is IKEA What we all have in common Living our values Being your unique self while respecting and including others A passion for home furnishing Performing delivering while learning developing Having fun