▷ Urgent: Customer Experience Specialist
3 weeks ago
Job Description At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment. ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts. Customer Experience Specialist at ZeroNorth As a Customer Experience Specialist, you will be a key player in ensuring our customers receive world-class support and have a positive experience with our innovative solutions. You will take ownership of complex issues, guide users, and collaborate with internal teams to enhance the customer experience continuously. Key responsibilities: - Deliver prompt, high-quality customer support via FreshService, Intercom, email, phone, and other channels. - Troubleshoot complex technical/functional issues, identify root causes, and provide effective solutions or escalate as needed. - Onboard and guide new customers to ensure smooth adoption of the platform and services. - Collaborate closely with product, engineering, and commercial teams to share feedback and drive continuous improvement. - Maintain deep, up-to-date knowledge of ZeroNorth's products, integrations, and platform functionality. - Contribute to internal documentation, FAQs, and customer-facing knowledge. bases. - Demonstrate more than 3 years of experience in customer or technical support, ideally within a B2B SaaS setting, and a comprehensive understanding of the maritime/marine industry. - Communicate complex ideas clearly in English, stay proactive and growth-oriented, and show keen interest in emerging technologies such as Generative AI. Your profile: - Driven to learn continuously and embrace new challenges. - Strong background in customer-facing roles within B2B SaaS environments. - In-depth understanding of the maritime/marine sector. - Combines analytical thinking with creative solutions to address complex issues. - Passionate about delivering exceptional, end-to-end customer experiences. About ZeroNorth At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact. We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line. Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.
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Customer Experience Specialist
3 weeks ago
Jaipur, India Fine Acers Full timeJob Description Company Description Fine Acers is a premier luxury resort investment company specializing in exclusive properties located in some of India's most sought-after destinations, including Udaipur, Jaipur, Coorg, Pushkar, and Jawai. We offer investors unparalleled opportunities for growth and financial returns through meticulously managed luxury...
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Urgent: Housekeeping Specialist
3 weeks ago
Chennai, India Urban Company Full timeJob Description Company Description Urban Company, founded in November 2014, is Asia's largest technology marketplace for home services. The company offers services such as beauty & spa at home, cleaning, plumbing, carpentry, appliance repair, and painting through its mobile app and website. Operating in over 50 cities across India, the UAE, Singapore, and...
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Chennai, India Hitachi Energy Full timeJob Description The Opportunity The primary responsibility of the Global Configurator Governance & Data Specialist is to define and implement governance practices around product configurators and oversee the maintenance and accuracy of configuration data, including product specifications, costing, and pricing. You will play a pivotal role in ensuring the...
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Chennai, India Barclays Full timeJob Description Step into a role of Specialist Customer Care Support at Barclays, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well...
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Customer Care Specialist
2 weeks ago
Noida, India Rockwell Automation Singapore Full timeJob Description Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a...
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Urgent Search: Reservations Specialist
4 weeks ago
Chennai, India Anandha Inn Convention Centre Full timeJob Description Company Description Anandha Inn Convention Centre and Suites, a four-star luxurious and elegant hotel, is located in the heart of Pondicherry. Established in 1994, it blends tradition with modern design, offering a unique and relaxing experience. The hotel is surrounded by heritage colonies, war memorials, Bharathi Park, famous temples, and...
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▷ (Urgent) Technical Specialist
3 weeks ago
Mahesana, India Youtag Infotech Private Limited Full timeJob Description We are looking for a highly accurate technical specialist to analyze and design network solutions. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. You should also manage security functions and oversee the configuring of computer...
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Specialist Customer Care
3 days ago
Chennai, India Barclays Full timeJob Description Step into a role of Specialist Customer Care at Barclays, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined...
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▷ [Urgent] Sales Specialist
1 day ago
India Sage GFX Digital Solutions Full timeJob Description Company Description Sage GFX Digital Solutions is a small, dynamic Digital Marketing Agency filled with enthusiasts dedicated to taking businesses on an exciting growth journey. We focus on monitoring and improving businesses by generating website traffic and running targeted marketing campaigns to achieve their ultimate goals. Serving...
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Customer Support Specialist
2 weeks ago
india, IN TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
