Senior It Technologist–operational Excellence

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all You ll lead with purpose breaking down barriers to innovation in a more connected compassionate world A Day in the Life Careers that Change Lives We believe that when people from different cultures genders and points of view come together innovation is the result and everyone wins Medtronic walks the walk creating an inclusive culture where you can thrive Bring your talents to an industry leader in medical technology and healthcare solutions - we re a market leader and growing every day You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation You will be empowered to shape your own career We support your growth with the training mentorship and guidance you need to own your future success Together we can transform healthcare Join us for a career in IT that changes lives At Medtronic we push the limits of what technology can do to make tomorrow better than yesterday and that makes it an exciting and rewarding place to work The Global Operations and Supply Chain GOSC IT team is looking to start an operational excellence team to help drive close to flawless execution of IT systems to help the business reach their goals Responsibilities may include the following and other duties may be assigned Monitoring Metrics System Health Develop and maintain metrics around Incident Change and Problem Management uptime system availability SLAs issue closures and overall system performance Continuously monitor system health analyze historical data and identify recurring or systemic issues Establish the appropriate level of monitoring automated or manual for critical tools and integrations Collaborate with the IT supporting team to identify and resolve performance gaps across all manufacturing sites and distribution centers DCs Ensure proper reconciliation processes for critical applications particularly those involving integrations Implement structured guidelines for testing and reconciliation to uphold system integrity and reduce risk Incident Management Root Cause Resolution Own RCAs and 5 Whys for all GOSC IT P0 and P1 incidents lead with senior-level accountability identify true root causes categorize critical issues from the past two months complete A3s and follow up with stakeholders to drive resolution and measurable outcomes Lead and facilitate the Weekly True RCA Review 5 Why Analysis with GOSC IT Leadership ensuring discussion outcomes are well-documented including improvement plans assigned actions timelines and measurable outcomes Maintain and govern a centralized RCA tracker and recurring issue backlog Review and validate the quality of RCAs ensuring true root causes and track the implementation of preventive actions Prepare and present A3 reports capturing RCA trends communication delays during Major Incident Management MIM and recurring high-impact issues Identify critical resources and form SWAT teams as needed to rapidly address business-critical outages Governance Reporting Prepare and present weekly monthly governance reports including incident trends RCA progress SLA KPI adherence and improvement plans Track and report on open actions preventive initiatives and system process hygiene Represent GOSC IT in audits compliance reviews and leadership briefings ensuring readiness with structured documentation and insights Provide ad-hoc reporting and data analysis support to leadership and key stakeholders with speed and accuracy Stakeholder Cross-Functional Collaboration Act as a strategic bridge between project and support teams to ensure operational readiness and stability Collaborate with business stakeholders to identify prioritize and resolve critical IT issues impacting operations Partner with global IT teams and Managed Service Providers MSPs to align on SLAs performance metrics and continuous improvement goals Drive cross-functional collaboration to standardize simplify and automate IT operations and service processes across GOSC Promote a culture of shared learning by communicating trends RCA insights and operational best practices across teams Document and drive horizontal deployment of improvement actions identified during weekly reviews ensuring lessons learned are scaled across relevant teams processes or platforms to prevent recurrence and promote standardization Readiness Planning Best Practices Identify and manage quarter-end year-end recurring themes implement proactive readiness measures and close open risks in advance Establish and communicate standards for testing and production deployments incorporating industry best practices Create and maintain essential trackers artifacts communication channels and operating mechanisms to support operational excellence Required Knowledge and Experience 7 Years of experience in IT 3 Years driving operations and excellence across IT ITIL Certification especially Service Operations Problem Management and Continual Service Improvement Familiarity with Agile Lean Six Sigma or Kaizen methodologies Experience with network diagnostics and understanding of factory DC operations Knowledge of change and release management frameworks Familiarity with BI tools like Power BI or Tableau for dashboard report creation Understanding of automation tools e g scripting RPA alerting platforms Understanding of data reconciliation processes especially across ERP or MES systems Experience managing Crisis Management War Rooms during P0 incidents Nice to Haves 5 Years supporting manufacturing supply chain or supply management Experience in change management as it relates to a culture and mindset of a complex organization including capabilities building process design ownership and implementation Experince presenting to executive leadership including at the C-Suite level Ability to work with a highly matrixed organization Exceptional influencing skills Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position Benefits Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values We recognize their contributions They share in the success they help to create We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions Our Mission to alleviate pain restore health and extend life unites a global team of 95 000 passionate people We are engineers at heart putting ambitious ideas to work to generate real solutions for real people From the R D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves We have the talent diverse perspectives and guts to engineer the extraordinary Learn more about our business mission and our commitment to diversity