Business Analyst

11 hours ago

Kollam, India Wall Street Oasis Full time

Only applicants who complete the assessment in the following link will be considered. https://app.testgorilla.com/s/fohe4zx9 About the Role: We are seeking a detail-oriented and proactive Business Analyst to join our dynamic team. In this role, you will play a crucial part in providing key support to our sales and operations teams, with a primary focus on managing and responding to incoming emails and inquiries. This position requires a blend of strong analytical skills, effective communication, and the ability to work collaboratively in a fast-paced environment. Key Responsibilities: - Promptly and professionally manage and respond to a high volume of emails, ensuring all communications are handled efficiently and effectively. - Analyze email inquiries to identify key customer needs and sales opportunities, escalating important matters to relevant team members. - Provide administrative and analytical support to the sales and operations teams, aiding in the optimization of our processes and customer engagement strategies. - Assist in the development and maintenance of reports and dashboards, offering insights into customer interactions and operational efficiency. - Collaborate with team members to improve internal communication and streamline response procedures. - Maintain a comprehensive understanding of our products and services to accurately address customer inquiries and support sales activities. - Participate in team meetings, providing updates and feedback on email interactions and customer trends. Qualifications: - Bachelor’s degree in Business Administration, Communications, or a related field. - Proven experience in a business analysis, customer service, or administrative role. - Strong analytical and problem-solving skills, with an ability to interpret and communicate data effectively. - Excellent written and verbal communication skills, with proficiency in managing professional email correspondence. - Ability to multitask and prioritize work in a dynamic, fast-paced environment. - Proficient in MS Office Suite (especially Excel), CRM software, and email management tools. - A team player with a positive attitude and strong interpersonal skills. Only applicants who complete the assessment in the following link will be considered. https://app.testgorilla.com/s/fohe4zx9

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