Business Analyst

3 weeks ago

Kollam, India Shopperbeats Full time

Job Title: Business Analyst – ITJob Type: [Full-Time] Job Summary:We are looking for a results-driven Business Analyst to spearhead the design, development, and optimization of back-end operations for our growing e-commerce marketplace operation. You will work closely with developers, product managers, and cross-functional stakeholders to translate operational needs into scalable systems and features. Your analytical mindset, e-commerce experience, and process orientation will play a crucial role in building a seamless operational backbone for our marketplace.Key Responsibilities:Analyze current business processes across the marketplace back-end (order flow, inventory management, WMS, customer service, etc., translating them into effective IT solutions.Define and document detailed business requirements, user stories, process flows, and system interactionsWork closely with developers to design scalable backend systems including seller management, fulfillment workflows, payment/Data processing, and returns handlingTranslate complex business logic into functional and technical specificationsAct as a liaison between business teams and the tech team to ensure alignment and timely deliveryIdentify opportunities for automation and optimization in back-office operationsPerform gap analysis and propose system or process improvementsSupport UAT (User Acceptance Testing), troubleshoot issues, and ensure implementation matches expectationsTrack KPIs and operational metrics to guide continuous improvementRequirements:Bachelor's degree in Business, IT, Engineering, or related field3+ years of experience as a Business Analyst, preferably in an e-commerce or marketplace environment or similarStrong understanding of marketplace platforms and backend e-commerce operations (order management, inventory systems, Financial, seller portals, etc.)Experience working in agile/scrum environmentsFamiliarity with tools like Jira, Confluence, Trello, Figma, or similarTechnical know-how to communicate effectively with developers (SQL, API basics, system integration concepts)Strong communication, documentation, and stakeholder management skillsProblem-solving mindset with attention to detailPreferred Skills:Experience with Shopify, Amazon, Magento, or custom marketplace platformsKnowledge of ERP, OMS, WMS integrationsPrevious involvement in developing SaaS-based or B2B or B2C marketplacesFamiliarity with data analytics tools (Excel, Power BI, or similar)What We Offer:Opportunity to help build the foundation of a scalable e-commerce ecosystemFast-paced, entrepreneurial work cultureCollaboration with a passionate team of developers and e-commerce expertsGrowth opportunities in a rapidly expanding business

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