Team Leader- Digital Banking

3 weeks ago

Delhi, India IGSSL Full time

Area Leadership Develop and implement area strategies to drive digital adoption in alignment with national goals Set performance targets for the area and ensure alignment with the banks digital business objectives Lead mentor and support area Team Leaders and Digital Banking Champions Program Implementation Oversee the execution of digital adoption programs and campaigns within the area Ensure effective resource deployment to maximize customer onboarding and digital product usage Monitor and assess program performance making necessary adjustments for improvement Team Management Manage an area team including Team Leaders and Digital Banking Champions Foster a collaborative and high-performance culture within the team Provide ongoing training support and development opportunities to enhance team skills and capabilities Stakeholder Collaboration Work closely with internal and external stakeholders to ensure successful implementation of digital adoption strategies Maintain strong relationships with local bank branches area offices and the national headquarters of Indian Bank Represent the area in meetings and conferences providing updates and insights on area performance Performance Tracking Track and report on key performance indicators KPIs related to digital adoption in the area Analyze data to identify trends areas for improvement and success stories Ensure compliance with regulatory requirements and internal policies Customer Focus Advocate for a customer centric approach in all area digital adoption activities Address customer feedback and issues promptly to enhance service quality Implement innovative solutions to improve the customer experience with digital products Innovation and Improvement Identify and implement new technologies and processes to enhance digital adoption in the area Stay updated on industry trends and best practices to keep the area competitive Drive continuous improvement initiatives to optimize efficiency and effectiveness Financial Oversight Assist in preparing and managing the area budget for digital adoption services Monitor expenditures to ensure alignment with financial goals and constraints Identify cost saving opportunities without compromising service quality Risk Management Identify potential risks related to digital adoption and develop mitigation strategies

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