Customer Quality Assurance Associate

Job Category Quality Join our team as a Quality assurance Associate and work on data investigation and provide program management support As a Quality Assurance Associate within our Financial Services team you will be responsible for allocating work tracking status and ensuring the completion of records assigned for testing You will question and investigate data provide program management support and promote process improvements This role provides an opportunity to apply your strong research analytical and comprehension skills and your in-depth understanding of AML KYC and control framework You will also have the chance to demonstrate your ability to engage stakeholders and influence others for results Job responsibilities Work allocation track status and completion of records assigned for testing Ensure testing is completed within the agreed timelines with highest quality standards Question and investigate the reliability and integrity of data the validity of conclusions and the appropriateness of assumptions made where appropriate Provide program management support including providing training on key applications and tools Effectively communicate with key points of contact to ensure the fluid sharing of information and feedback across pertinent teams Identify and drive Process improvements and other initiatives Identifying alternatives options and different ways of looking at issues problems and to seek alternative scenario s Identify changes to processes and procedures to improve productivity and efficiency Required qualifications skills and capabilities Bachelor s degree in Commerce Finance or equivalent work experience Min 6 years of experience within the Financial Services industry AML KYC knowledge application support and or project management Possess in depth understanding of AML KYC and control framework Strong research analytical and comprehension skills with ability to analyze large amounts of data Demonstrated ability to raise issues or information to relevant stakeholders or management with respect to the control environment and to present the issue or information in a concise and effective manner Strong stakeholder engagement including ability to connect business and IT stakeholders in a clear and efficient manner Strong interpersonal skills and ability to influence others for results Good product knowledge - Market products Banking products Fintech Securities and Lending Corporate and Trade Finance About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Global Banking business is one of the largest wholesale banking client franchises in the world We serve clients including corporations governments states municipalities healthcare organizations education institutions banks and investors Commercial Banking provides credit and financing treasury and payment services international banking and real estate services to clients-including corporations municipalities institutions real estate investors and owners and not-for-profit organizations