Workforce Management Specialist
2 days ago
We SummitNext Technologies Sdn Bhd are a BPO and Technology Solutions provider where innovation meets excellence As we continue our rapid expansion we are on the lookout for passionate and driven individuals to join our team as Workforce Management WFM Specialist Manager providing outstanding support to our renowned clients in the BPO sector with outstanding service and professionalism PositionWorkforce Management WFM Specialist Manager Remote Key ResponsibilitiesImplement capacity planning strategies to ensure service level targets are met Create accurate volume and workload forecasts based on historical trends and client input Design and manage agent schedules shift patterns and staffing models Build and lead the real-time management process for attendance adherence and intraday adjustments Collaborate with operations and client teams to define KPIs and WFM metrics Generate regular WFM reports e g forecast accuracy shrinkage utilization Provide insights and recommendations to optimize workforce efficiency and reduce costs Assist with hiring and training of future WFM team members as the team grows Job Requirements35 years of WFM experience in a BPO or contact center environment Proven experience with forecasting scheduling and real-time management Strong Excel skills experience with WFM tools like Genesys NICE IEX Verint Calabrio Aspect or similar is preferred Excellent analytical and problem-solving skills Ability to work independently take ownership and drive the function forward Strong communication skills and ability to work with cross-functional teams Excellent English is a must Experience with multi-site or offshore teams is a plus Preferred QualificationsPrior experience in setting up WFM from scratch Exposure to blended voice chat email environments Experience in KPI setting shrinkage modeling and root cause analysis of staffing gaps Familiarity with BPO operations in Southeast Asia Job TypeFull-timeShift TypeRemote Flexible schedule based on operational needs SalaryBasic INR 500 000 INR 800 000 Bonus and Allowances Additional incentives applicableBenefitsEPF SOCSOBirthday LeaveMaternity LeaveAnnual LeaveCareer advancement opportunitiesProfessional development programsExpected Start DateImmediatelyFind Out More About UsGlassdoor Instagram LinkedIn Website
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Workforce Management Professional
1 week ago
Delhi, Delhi, India beBeeWorkforce Full time ₹ 1,04,000 - ₹ 1,30,878Real-Time Workforce Management ExpertThe Real-Time Analyst is a crucial member of our team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions...
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Workforce Optimization Specialist
2 weeks ago
Delhi, Delhi, India beBeeExcellence Full time US$ 60,000 - US$ 80,000About UsPinnacle Group is a leading provider of workforce solutions and managed services. We empower organizations to optimize their workforce and achieve operational excellence through innovative and tailored solutions.
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Workforce Management Solution Expert
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Delhi, Delhi, India beBeeKronos Full time ₹ 12,00,000 - ₹ 15,00,000Job DescriptionConfigure and Customize Workforce Management SolutionsAs a Kronos Functional Consultant, you will be responsible for configuring and customizing Kronos Workforce Central modules to meet the business needs of our clients.You will work closely with stakeholders to understand their requirements and translate them into Kronos functional...
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Workforce Optimization Specialist
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Delhi, Kolkata, Hyderabad / Secunderabad, Telangana, India beBeeFulfillment Full time ₹ 5,00,000 - ₹ 8,00,000Job SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our team.About the RoleThe successful candidate will be responsible for analyzing active and proactive demands from business units, understanding skill matrices, billing, cost, and location details, as well as start dates.They will ensure that available supply is submitted...
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Sr. Manager, Workforce Performance
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Delhi, Delhi, India ETS GCC Full time US$ 1,25,000 - US$ 1,75,000 per yearAbout ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including...
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Workforce Management Executive
2 weeks ago
Delhi, Delhi, India Lenskart Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description - Lenskart is Asias largest eyewear company with more than 1500 omnichannel stores across 175 cities in India, Singapore, and Dubai. Our aim is to serve One Billion eyes by 2025 globally and transform the way people see and experience the world. We achieve this through cutting-edge technology and exceptional people. Minimum...
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Workforce Management Executive
2 days ago
Delhi, India Lenskart Full timeCompany Description - Lenskart is Asias largest eyewear company with more than 1500 omnichannel stores across 175 cities in India, Singapore, and Dubai. Our aim is to serve One Billion eyes by 2025 globally and transform the way people see and experience the world. We achieve this through cutting-edge technology and exceptional people. Minimum...
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Strategic Workforce Leader
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Delhi, Delhi, India beBeeEmployeeExperience Full time ₹ 40,00,000 - ₹ 65,00,000HR Business Partner RoleWe are seeking an experienced HR business partner to oversee and manage our large-scale workforce.This includes managing attendance, attrition, and employee engagement, as well as driving employee experience and handling grievances.The ideal candidate will possess a strong understanding of HR principles and have experience in...
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Data Driven Workforce Strategist
2 weeks ago
Delhi, Delhi, India beBeeDataEngineer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Job OverviewWe are seeking a seasoned expert to spearhead our data-driven approach within the HR function. This pivotal role will be responsible for leveraging actionable insights to enhance workforce planning, employee experience, and overall business outcomes.Main ResponsibilitiesAct as a strategic liaison between business stakeholders and technical teams,...
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Delhi, India Amazon Full time** This role can be based in any of our field buildings in the region - Travel required ** At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make...
