Manager- Global Workforce

4 weeks ago

Delhi, India iMerit Technology Full time

Manager, Global Workforce — Scholars PlatformLocation: Remote (Global) — frequent overlap with Americas/EMEA time zonesReporting to: Director HRRole type: Full-timeTeam: Will be an individual contributor who works closely with multiple stakeholders.Role summaryLead end-to-end HR and operations for our global Scholars workforce — lifecycle management, compliance, vendor & program operations, and people analytics to scale a high-quality, compliant Scholars platform.Key responsibilities- Own the full Scholars HR lifecycle ( onboarding verification, engagement management, offboarding and audits).- Build, run and continuously improve operational processes, SLAs and vendor relationships that support rapid scale while minimizing risk.- Ensure local compliance across multiple markets (contracts, background checks, data/privacy) working with legal and external partners.- Work with Workforce management and Talent Acquisition to help in design and operationalize workforce planning and capacity models for cyclical demand spikes and long-tail projects.- Create and maintain dashboards and KPIs (cost per engagement, fill rates, quality metrics, retention, time-to-activate) and translate analytics into business recommendations.- Partner with Product/Engineering to optimize platform flows (scholar experience, verification, payouts, issue resolution).- Own escalations and continuous improvement for quality, fraud prevention and dispute resolution processes.- Deliver training/materials, documentation for internal stakeholders and Scholars; run periodic program reviews and audits.Must-have qualifications & skills- 12+ years HR/people operations experience, with 2+ years managing large-scale global or distributed workforces/programs- must Americas and some areas in EMEA- Strong operational mindset — proven experience building processes, playbooks and vendor programs that scale.- Hands-on experience with HR analytics: building dashboards, defining KPIs and making data-driven recommendations.- Solid knowledge of compliance and workforce operations across multiple geographies.- Excellent stakeholder management — comfortable working with Legal, Finance, Product and regional HR teams.- Strong written and verbal communication; able to produce crisp playbooks and run cross-functional workshops.- Comfortable with ambiguity and rapid change; high attention to detail.Nice-to-have- Direct experience with education, youth talent, internship or gig work programs.- Experience in EMEA markets, India or APAC is a plus.- Experience with HRIS/workforce-management platforms,

  • Manager, Global Workforce Solutions

    2 weeks ago

    New Delhi, India McDonald's Full time

    About McDonald’s:One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...

  • Manager, Global Workforce Solutions

    2 weeks ago

    New Delhi, India McDonald's Full time

    About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...

  • Workforce Management Analyst

    2 weeks ago

    New Delhi, India Teleperformance Global Services Full time

    Job Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...

  • Workforce Management Analyst

    3 weeks ago

    New Delhi, India Teleperformance Global Services Full time

    Job Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...

  • Supervisor, Global Workforce Solutions

    3 weeks ago

    New Delhi, India McDonald's Full time

    About McDonald’s:One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...

  • Manager - Workforce Transition/ Rebadging

    2 weeks ago

    New Delhi, India Mphasis Full time

    We are seeking a seasoned HR professional with deep expertise in managing large-scale global rebadging and workforce transitions. In this role, you will be responsible for leading and executing complex employee transfer processes across geographies, ensuring compliance with local labor laws, alignment with business objectives, and a seamless employee...

  • Manager - Workforce Transition/ Rebadging

    2 weeks ago

    New Delhi, India Mphasis Full time

    We are seeking a seasonedHR professionalwith deep expertise in managinglarge-scale global rebadging and workforce transitions . In this role, you will be responsible for leading and executing complex employee transfer processes across geographies, ensuring compliance with local labor laws, alignment with business objectives, and a seamless employee...

  • Global Capacity Manager

    2 weeks ago

    New Delhi, India Publicis Production Full time

    Role OverviewThe Global Capacity Manager will own global workforce planning across regions, ensuring resources are aligned to business demand. This role requires strategic oversight of capacity, capability, and workforce tools, as well as client relationship management across agencies.Key Responsibilities- Lead global capacity management across all hubs and...

  • Workforce Management Analyst

    3 weeks ago

    New Delhi, India Gainwell Technologies Full time

    Greeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...

  • Workforce Management Analyst

    2 weeks ago

    New Delhi, India TP Full time

    Job Title: WFM RTAGrade : IILocation: Thane/Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...