Apply Now Dispatch Supervisor

12 hours ago

Kadi GJ IN Smart Tech Full time

Primary Objectives - Maximize miles per week fleet utilization through driver convincing and operations planning - Ensure that all delivery customer requirements are met as scheduled and booked - Ensure that any and all pertinent details of delivery or pick up are communicated well to driver - Ensure that System is updated frequently and accurately with any in out times notes or information pertaining to each assigned customer order - Ongoing personal professional development Driver Communication - Ensuring that all driver return to work dates are known and compliant with company policy - Ensuring that drivers have all required information to successfully complete their pick-up or delivery - Ensure that drivers have all required documentation to successfully complete border crossing - Ensure that all drivers are aware of their expectations of work safety and company compliance at all times - Ensure that all driver issues are reported and noted in accordance to company policy Customer Service - Maintaining a professional and loyal relationship with all brokers customers - Ensures that all customer requirements are adhered to and properly communicated to supporting team - Communicates any service delays or failures to the customer customer service representative prior to the occurrence - Ensures that all pick up and delivery requirements are met to appropriate service levels Skills Abilities - Strong English language skills - verbal written - Ability to effectively manage competing priorities and maintain results - Ability to communicate effectively with all levels of internal and external contacts customers clients and outside industry contacts - Strong knowledge of North American trucking regulations and geography - Assessment techniques such as examining questioning evaluating and reporting - Strong understanding of dispatch operations in the transportation industry - Good analytical skills - Effective planning and organization - Creativity and resourcefulness - Attention to detail and accuracy - Ability to work effectively under pressure and tight deadlines - Ability to think outside the box - Ability to work as part of a team - Ability to build relationships - Willingness to work flexible hours including evenings weekends and holidays Education Experience - This position generally requires at least 1-2 years of related dispatch experience - System training or experience required Physical Demands - Ability to sit for long periods of time - Ability to view computer screen for long periods of time Job Type Full-time Pay 25 000 00 - 30 960 81 per month Benefits Health insurance Work Location In person

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