Dispatch Supervisor

7 hours ago

Kadi, Gujarat, India Smart tech Full time ₹ 35,00,000 - ₹ 45,96,081 per year

Primary Objectives:

  • Maximize miles per week fleet utilization through driver convincing and operations/planning

  • Ensure that all delivery/customer requirements are met as scheduled and booked

  • Ensure that any and all pertinent details of delivery or pick up are communicated well to driver

  • Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order

  • Ongoing personal/professional development

Driver Communication

  • Ensuring that all driver "return to work" dates are known and compliant with company policy

  • Ensuring that drivers have all required information to successfully complete their pick-up or delivery

  • Ensure that drivers have all required documentation to successfully complete border crossing

  • Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times

  • Ensure that all driver issues are reported and noted in accordance to company policy

Customer Service

  • Maintaining a professional and loyal relationship with all brokers/customers

  • Ensures that all customer requirements are adhered to and properly communicated to supporting team

  • Communicates any service delays or failures to the customer/customer service representative prior to the occurrence

  • Ensures that all pick up and delivery requirements are met to appropriate service levels

Skills & Abilities

  • Strong English language skills – verbal & written

  • Ability to effectively manage competing priorities and maintain results

  • Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts

  • Strong knowledge of North American trucking regulations and geography

  • Assessment techniques such as: examining, questioning, evaluating and reporting

  • Strong understanding of dispatch operations in the transportation industry

  • Good analytical skills

  • Effective planning and organization

  • Creativity and resourcefulness

  • Attention to detail and accuracy

  • Ability to work effectively under pressure and tight deadlines

  • Ability to think outside the box

  • Ability to work as part of a team

  • Ability to build relationships

  • Willingness to work flexible hours, including evenings, weekends and holidays

Education & Experience

  • This position generally requires at least 1-2 years of related dispatch experience.

  • System training or experience required

Physical Demands

  • Ability to sit for long periods of time

  • Ability to view computer screen for long periods of time

Job Type: Full-time

Pay: ₹35, ₹45,960.81 per month

Benefits:

  • Health insurance

Work Location: In person

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