Dispatch Supervisor

Primary Objectives:

• Maximize miles per week fleet utilization through driver convincing and operations/planning

• Ensure that all delivery/customer requirements are met as scheduled and booked

• Ensure that any and all pertinent details of delivery or pick up are communicated well to driver

• Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order

• Ongoing personal/professional development

Driver Communication

• Ensuring that all driver "return to work" dates are known and compliant with company policy

• Ensuring that drivers have all required information to successfully complete their pick-up or delivery

• Ensure that drivers have all required documentation to successfully complete border crossing

• Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times

• Ensure that all driver issues are reported and noted in accordance to company policy

Customer Service

• Maintaining a professional and loyal relationship with all brokers/customers

• Ensures that all customer requirements are adhered to and properly communicated to supporting team

• Communicates any service delays or failures to the customer/customer service representative prior to the occurrence

• Ensures that all pick up and delivery requirements are met to appropriate service levels

Skills & Abilities

• Strong English language skills – verbal & written

• Ability to effectively manage competing priorities and maintain results

• Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts

• Strong knowledge of North American trucking regulations and geography

• Assessment techniques such as: examining, questioning, evaluating and reporting

• Strong understanding of dispatch operations in the transportation industry

• Good analytical skills

• Effective planning and organization

• Creativity and resourcefulness

• Attention to detail and accuracy

• Ability to work effectively under pressure and tight deadlines

• Ability to think outside the box

• Ability to work as part of a team

• Ability to build relationships

• Willingness to work flexible hours, including evenings, weekends and holidays

Education & Experience

• This position generally requires at least 1-2 years of related dispatch experience.

• System training or experience required

Physical Demands

• Ability to sit for long periods of time

• Ability to view computer screen for long periods of time

Job Type: Full-time

Pay: ₹25, ₹30,960.81 per month

Benefits:

• Health insurance

Work Location: In person