Director, Client Services

4 weeks ago

Gurugram India Dynata Full time

Job Description

Responsibilities

- Responsible for end-to-end project management of projects managed by direct reports and people leaders.
- Help manage client relationships for your team's business portfolio
- Consistently meet client expectations for delivering market research data and services
- Use advanced capabilities to complete custom/complex projects without a clear, published solution
- Actively monitor and update management with team key performance indicator data
- Provide world-class training for team members in a rapidly changing environment
- Responsible for staff administration including reviews and salaries
- Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
- Effectively work/communicate within a team-based environment

Experience

- At least 7 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
- At least 7 years of progressive management experience of complex market research operational functions in matrixed environments.

Knowledge & Skill

- Has broad business and managerial knowledge of a specific function or department industry vertical or technical discipline.
- Has broad general knowledge of all relevant business relationships within the company.
- Has broad understanding of the company's businesses and other functional groups.
- Has a broad understanding of industry issues.
- Demonstrates people leadership skills for significant populations and/or technical experts.

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