Operations Associate-content Moderation-hindi

4 days ago

Bangalore Karnataka, India ShareChat Full time

Who are we and What do we do ShareChat is India s largest homegrown social media company with 325 million monthly active users across all its platforms including Moj a leading short video app that was launched in a record 30 hours Founded in October 2015 with a vision of building an inclusive community that encourages empowers each individual to share their unique journey and valuable experiences with confidence ShareChat is valued at 5 bn We are spearheading India s internet revolution by building products through world-class AI tech to evangelize the content ecosystem for India in regional languages We believe in complete ownership of problem-solving while committing to speed and integrity in everything we do We place the utmost importance on user empathy strive to work towards creating a world-class experience for them every day Join us to drive how the next billion users will interact on the internet What does the team do The team is the driving force behind building India s biggest original Indic content ecosystem and short video space Playing a pivotal role in matching the content supply and demand on ShareChat Moj From devising the content strategy to managing creators to ensuring community guidelines the team is always at the top of everything content As an Operations Associate you are accountable for all the operational processes in the Trust Safety Team team You would be managing the external vendors who are responsible for moderating the content on the platform and will ensure that the quality of the platform is maintained suggesting process policy improvement and compliance You would also be required to be proficient in Advanced excel google sheets and data management What you ll do Ensure timely the performance checks on all the domains of POD Focused on the quality and the safety of the content on the platform as well as our user experience Operationalise quality assurance processes at offshore inhouse Manage end-to-end operations of the team and for the vertical Connect with Vendors for Calibrations Training and quality Policy Updates Who you are 1 to 3 years of work experience in managing quality processes in a large team Content Moderation experience would be preferable Written and spoken communication in languages Hindi any other language and business proficiency in English Basic to advanced skills in MS Excel or Google Sheets and MS Word or Google Doc Able to write and understand basic SQL queries Basic analytical skills to drive decision-making Self-starter capable of taking initiative and working with minimal direction Ability to understand and develop processes from scratch Essential to have attention to detail and accuracy also a critical thinker and problem-solver Ability to multitask set priorities and manage time effectively Independently work in a fast-paced environment with tight deadlines Where you ll be Remote Know more about us YT Spotify What s in it for you At ShareChat our values - Ownership Speed User Empathy Integrity and First Principles - are at the core of our ways of working We believe in hiring top talent and grooming future leaders by providing a flexible environment to aid growth and development We also offer several benefits to our employees - like ESOPs remote working monthly childcare allowance for women employees insurance coverage and more

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