Lead System Engineer

Job Description

Overview:

- Blue Yonder is the proven leader in artificial intelligence and machine learning (AI/ML)-driven supply chain and retail solutions for 4,000 of the world's leading retail, manufacturing, and logistics companies. Blue Yonder's world-class client brands include 75 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs. Running Blue Yonder, you can plan to deliver.
- The Lead System Engineer role will support enterprise-wide initiatives focused on secure email architecture, Microsoft 365 administration, and data governance. The ideal candidate will bring deep technical expertise in email security protocols and hands-on experience with Microsoft 365 Copilot and Purview modules.

Scope:

- Receives work assignments through the ticketing system or from Lead Administrators or management.
- Provide level 3/4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements.
- Manageuser accounts, licenses, and group policiesthroughMicrosoft Entra ID (Azure AD)andMicrosoft 365 Admin Center.
- Design, implement, and maintain secure email systems using DKIM, DMARC, and SPFprotocols.
- Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement.
- Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications
- Ensures our enterprise directory and collaboration infrastructure's security, availability, performance, and scalability.
- Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services, such as Teams, SharePoint, Exchange and OneDrive.
- Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution
- Configure and manage SharePoint Online and/or SharePoint On-Premises environments.
- Perform regular system monitoring, performance tuning, and capacity planning.
- Manage SharePoint site collections, permissions, and user accounts.
- Implement and maintain SharePoint governance policies and standards.
- Implement and manage all modules within Microsoft Purview, including Information Protection, Data Loss Prevention, Insider Risk Management, and eDiscovery.
- Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration.
- Monitor Copilot performance and user experience, providing feedback and improvement plans.
- Lead auto-labeling policy design and testing across classic and modern SharePoint sites
- Support site remediation and modernization efforts, including legacy-to-modern SharePoint migrations.
- SupportTeams voice and collaboration features, including telephony and meeting solutions.
- Required to provide On-Call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.
- Support and administer Proofpoint email gateway and security platforms.
- Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc.
- Identify, assess, and prioritize security vulnerabilities in Windows or Linux server environments.
- High-Level critical user terminations (Sr. VPs, CXOs, etc.) on immediate basis
- Exchange Resource Room management for bookings

Our current technical environment:

- Tools: Proofpoint, Duo Circle,
- M365 products: exchange, Teams, SharePoint, OneDrive, Copilot and Microsoft Purview
- Protocols: DKIM, DMARC, and SPF
- Programming languages: Python, PowerShell, and Shell scripting
- Cloud Architecture: MS Azure (Terraform, ARM templates, AKS, Virtual Networks, Azure AD)

What you'll do:

- Receives work assignments through the ticketing system or from Lead Administrators or management.
- Provide level 3/4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements.
- Manageuser accounts, licenses, and group policiesthroughMicrosoft Entra ID (Azure AD)andMicrosoft 365 Admin Center.
- Design, implement, and maintain secure email systems using DKIM, DMARC, and SPFprotocols.
- Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement.
- Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications
- Ensures our enterprise directory and collaboration infrastructure's security, availability, performance, and scalability.
- Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services, such as Teams, SharePoint, Exchange and OneDrive.
- Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution
- Configure and manage SharePoint Online and/or SharePoint On-Premises environments.
- Perform regular system monitoring, performance tuning, and capacity planning.
- Manage SharePoint site collections, permissions, and user accounts.
- Implement and maintain SharePoint governance policies and standards.
- Implement and manage all modules within Microsoft Purview, including Information Protection, Data Loss Prevention, Insider Risk Management, and eDiscovery.
- Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration.
- Monitor Copilot performance and user experience, providing feedback and improvement plans.
- Lead auto-labeling policy design and testing across classic and modern SharePoint sites
- Support site remediation and modernization efforts, including legacy-to-modern SharePoint migrations.
- SupportTeams voice and collaboration features, including telephony and meeting solutions.
- Required to provide On-Call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.
- Support and administer Proofpoint email gateway and security platforms.
- Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc.
- Identify, assess, and prioritize security vulnerabilities in Windows or Linux server environments.
- High-Level critical user terminations (Sr. VPs, CXOs, etc.) on immediate basis
- Exchange Resource Room management for bookings

What we are looking for:

- Bachelor's degree in computer science, MIS or engineering related field or equivalent work experience
- 8+ years of work experienceenterprise IT environments with a focus on Microsoft 365 and email security.
- Proven experience administering Exchange, SharePoint, Teams, and OneDrive.
- Hands-on experience with Microsoft 365 Copilot and Purview modules.
- 1+ year working experience with Azure Cloud.
- Willing to work under different technologies and take up new technology responsibilities outside the core skills
- SharePoint Environment Administration, support and troubleshooting
- Basic knowledge on any scripting like Python, Bash Shell, PowerShell, etc.
- Ability to interact with various levels of professionals.
- Ability to work under pressure in a fast-paced environment and meet tight deadlines
- Ability to act independently to drive IT goals and changes
- Advanced troubleshooting methodology
- Ability to judge priorities and adjust their work accordingly
- Identify and escalate situations requiring urgent attention
- Understanding ofM365 compliance, data retention, and governancebest practices.
- Good Knowledge on ticketing tools like ServiceNow.
- Provides a positive and open working environment.
- Knowledge in Cloud Technologies - Private, Public, Hybrid, IaaS+, PaaS, SaaS.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.