Lead Systems Engineer

Position: Lead Software Engineer, SRE, Warehouse Management Systems

The

WMOS Production Support Lead

plays a critical role in maintaining, troubleshooting, and optimizing the

Manhattan WMOS (Warehouse Management Open Systems)

application in a high-availability production environment. The role requires deep technical expertise in

WMOS

, strong problem-solving skills, and leadership abilities to manage support teams, coordinate with stakeholders, and ensure minimal downtime in warehouse operations.

Key Responsibilities

• Lead L2/L3 support for Manhattan WMOS and related warehouse applications.

• Work with Engineering and Architecture teams to design scalable, high-performing solutions for WMS and final mile .

• Lead root cause analysis and resolution for critical system issues, ensuring high availability and operational reliability.

• Build and enhance proactive monitoring, logging, and alerting mechanisms (e.g., ELK, AppDynamics) for improved system observability.

• Partner with Engineering, Product, and Operations teams to prioritize and implement critical system improvements.

• Define and implement SOPs, automated workflows, and reporting frameworks to optimize daily operations.

• Ensure seamless inventory movement across DCs, resolving transfer discrepancies, EDI issues, and ASN challenges.

• Mentor engineers, lead technical discussions, and drive best practices for monitoring, troubleshooting, and performance tuning.

• Work closely with vendors (e.g., Manhattan, Savoye) to diagnose and resolve platform-related issues efficiently.

• Strategically plan and allocate system resources across OMS, WMS, and microservices to support business growth and peak readiness.

• Plan and execute DR drills for critical applications (TIBCO, Kafka, WMOS, OMS) while ensuring compliance with IT standards.

Required Skills & Qualifications:

Technical Expertise

• 8+ year of overall experience as technologist with bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).

• 5+ years of experience in
  
  WMOS (Manhattan Associates) applications or similar WMS products.

• 2+ years of experience in Site Reliability Engineering (SRE) roles.

• 2+ years of experience in software development and/or application production support , with expertise in WMS, and Supply Chain systems.

• 2+ years of experience with third-party MHE applications, including Reddwerks Pick to Light, Tompkins, Wynright, Cubiscan, ETON, Pulse, Veristich, OPEX, Savoye, Integrated Solutions, iWarehouse, Print and Apply Panda Machines.

• 2+ years of experience in designing and supporting integrations between Manhattan Labor Management (LM), Transportation Lifecycle Management (TLM), WMi, and WMOS.

• Expertise in handling EDI-related scheduling exceptions, research, and fixes, collaborating with major 3PL carriers (Ryder, Fidelitone, Werner, AMJT etc) to ensure uninterrupted business operations.

• Deep knowledge of Order Fulfillment Lifecycle (Pick/Pack/Ship), Inventory Control, Receiving & Putaway, Tasking, Waving, Parcel & Furniture Labels, and Third-Party Carrier Integrations.

• Experience working with EDI forms, including Invoice (810), Purchase Orders (850), Ship Notice/Manifest (856), Shipment Delivery Status Updates (214), and Order Change/Updates (860).

• Rate Shopping & Proship Integrations: Extensive knowledge of Proship configuration, including routing updates, shipping upgrades, cutoffs, ring & run configs, regional biasing rules, ship via overrides, and supporting ship-from-store functionalities with store registration, tracking configuration, and store close-out updates.

• Strong knowledge of enterprise integration patterns, middleware technologies (TIBCO, Kafka), and API-driven architectures.

• Proficiency in monitoring and logging tools such as ELK, AppDynamics, Prometheus, Grafana.

• Hands-on experience in automation, alerting, and incident management to enhance system stability.

• Proven ability to analyze, diagnose, and resolve critical production issues in a high-volume, distributed system environment.

• Expertise in inventory movement, EDI transactions, DC operations, and order fulfillment workflows.

• Effective communicator, able to collaborate with engineering teams, operations, business stakeholders, and vendors.

Preferred Qualifications:

• Experience in retail domain particularly in ecommerce Warehouse Management

• Experience working in a large-scale system migrations (e.g., Manhattan PKMS to WMOS), performance tuning, and capacity planning.

• Understanding of event-driven architectures and messaging systems (TIBCO,Kafka, RabbitMQ, etc.).

• Hands-on experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).

• Experience in database management, optimization, and troubleshooting (SQL, NoSQL).

• Proficiency in Python, Shell scripting, or other automation languages.

Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.

Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market