Team Member Customer Helpdesk Jobs Opening in Yotta Data Center at Airoli, Ghansoli, Kopar Khairane, Mumbai, Navi MumbaiLess

3 weeks ago

Mumbai, India Yotta Data Center Full time

JD - Team Member Customer Helpdesk Job Responsibilities ·        Answer / reply on customer phone calls & mails. ·         Understand the customer request / incident and create a ticket and map it to the correct technical teams. ·        Coordinate with customer, internal tech teams, vendor team, cross department. ·        Maintain the Response & Update SLA. ·        Publish communication based on activities, incident, etc. ·        Educate customer on Yotta's customer portal. ·        Make the shift in charge aware of alerts generated which are critical. ·        Coordinate with cross department as and when required. ·        Every communication to be documented on mail. ·        Identify issue which are a hindrance in day-to-day operations and have it added in the Shift lead’s tracker. ·        Alert the Shift In charge based on criticality of Alert / customer’s mail. ·        publishing reports in every shift. ·        Ensure Compliance to all the management systems of the organization   Good to have Skills: •                     Routing protocols: OSPF, EIGRP, BGP, etc. •                     Good command on communication skills i.e., verbal & written. •                     Good analytical skills. •                     Basic awareness of all the technologies •                     Good at Excel •                     Follow & commit with Yotta’s Policy statements (e.g. QMS/EMS/OHS/ISMS/PIMS/ITSM etc.) •                     Undertake applicable training as communicated from time to time. •                     Participation in Risk assessment process, contribute in achieving departmental & management system objectives & Assist in maintaining PIMS controls throughout personal data lifecycle. •                     Rotational Shift- 24*7   Behavioral Attributes: Action Orientation & Accountability Art of Skillful Conversation Creativity & Problem Solving Business Acumen Dealing with ambiguity Learning on the fly Building Trust Customer Focus Intellectual Horsepower Prioritizing, Planning & Organizing Process–Quality Excellence Listening, Sensing, Observing Building Collaborative Relationships   Qualification and Experience: Bachelor's degree More information about this Team Member Customer Helpdesk JobPlease go through the below FAQs to get all answers related to the given Team Member Customer Helpdesk jobWhat are the job requirements to apply for this Team Member Customer Helpdesk job position? Ans: A candidate must have a minimum of fresher as an Team Member Customer Helpdesk What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Team Member Customer Helpdesk is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Team Member Customer Helpdesk position? Ans: There are immediate 1 job openings for Team Member Customer Helpdesk in our Organisation. B.Com, BA, BBA/BBM, BCA, BSc

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