Senior Manager

3 weeks ago

Bangalore Karnataka, India AUTODESK Full time

Job Requisition ID 25WD93191 Position overview We are looking for a Senior Manager Customer Support Engineering to lead the technology and systems that power our global Support organization You will own Salesforce Service Cloud Knowledge Experience Cloud telephony systems and integrations with portals and support apps ensuring scalable high-quality support experiences for our customers Lead a rapidly expanding engineering team and own the modernization of Autodesk s Service Cloud and Telephony stack This is the opportunity to influence executive stakeholders drive service excellence at massive scale and build a next-gen support platform that sets the benchmark for the industry Responsibilities Lead and mentor a team of support system engineers and platform specialists Manage Salesforce Service Cloud Knowledge Experience Cloud and related support applications Oversee telephony contact center systems and integrations with portals and supporting apps Optimize workflows routing automation and processes to improve support efficiency Collaborate with Product Engineering and Operations teams to resolve escalations and improve customer experience Track and report key metrics such as CSAT SLA compliance and case resolution Prepare support systems and processes for new product launches Qualifications 10 years in Customer Support Engineering Support Operations or technical systems roles 3 years managing technical teams Experience with Salesforce Service Cloud Knowledge Experience Cloud Familiarity with telephony contact center systems and integrations Strong problem-solving and communication skills LI-RV1 Learn More About Autodesk Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies We help innovators turn their ideas into reality transforming not only how things are made but what can be made We take great pride in our culture here at Autodesk - it s at the core of everything we do Our culture guides the way we work and treat each other informs how we connect with customers and partners and defines how we show up in the world When you re an Autodesker you can do meaningful work that helps build a better world designed and made for all Ready to shape the world and your future Join us Salary transparency Salary is one part of Autodesk s competitive compensation package Offers are based on the candidate s experience and geographic location In addition to base salaries our compensation package may include annual cash bonuses commissions for sales roles stock grants and a comprehensive benefits package Diversity Belonging We take pride in cultivating a culture of belonging where everyone can thrive Learn more here Are you an existing contractor or consultant with Autodesk Please search for open jobs and apply internally not on this external site

  • Senior Sales Manager

    3 weeks ago

    Bangalore, Karnataka, India Hyatt Full time

    Description You will be responsible to assist with the efficient running of the department in line with Hyatt International s Corporate Strategies and brand standards whilst meeting employee guest and owner expectations The Senior Sales Manager is responsible to act as a sales specialist and be responsible to ensure the related revenue is maximized in the...

  • Senior Manager

    1 week ago

    Bangalore, Karnataka, India EXL Service Full time

    Job Title Senior AI ML Developer Location Noida Bengaluru Experience 8-14 years Job Summary We are seeking a seasoned Senior AI ML Developer with 8-14 years of experience to design fine-tune and deploy cutting-edge ML and GenAI models focusing on OCR Image-to-Text and prompt engineering The ideal candidate will have hands-on expertise in data annotation...

  • Senior Manager Risk

    2 weeks ago

    Bangalore, Karnataka, India Visa Full time

    Company Description Visa is a world leader in payments and technology with over 259 billion payments transactions flowing safely between consumers merchants financial institutions and government entities in more than 200 countries and territories each year Our mission is to connect the world through the most innovative convenient reliable and secure payments...

  • Senior Business Finance Manager – Fp&a

    3 weeks ago

    Bangalore, Karnataka, India Sigmoid Analytics Full time

    Senior Business Finance Manager - FP A Location Bangalore Experience Required 6-8 years in Business Finance FP A preferably in IT services technology or similar industries Qualification MBA Finance from a reputed institute Role Overview We are seeking an experienced Senior Business Finance Manager - FP A to partner with leadership in driving financial...

  • Senior Marketing Manager

    4 weeks ago

    Bangalore, Karnataka, India Gameskraft Full time

    Job Title Senior Marketing Manager Marketing Manager - User acquisitions Growth Brazil Latin America Location Bangalore Function Marketing Employment Type Full-Time About Us We are a fast-growing real-money gaming company with a bold vision to bring skill-based games to a broader audience in Brazil With a strong product foundation and early user traction we...

  • Senior Manager, Project Management

    2 days ago

    Bangalore, Karnataka, India Capital One Full time

    Voyager 94001 India Bangalore Karnataka Senior Manager Project Management Capital One a Fortune 500 company and one of the nation s top 10 banks offers a broad spectrum of financial products and services to consumers small businesses and commercial clients Our goal is to create one of the nation s great banks and we have the necessary ingredients a strong...

  • Senior Product Manager

    3 weeks ago

    Bangalore, Karnataka, India Akamai Full time

    Job Category Product Management Do you enjoy constantly learning and using new technologies Would you like to impact the digital experiences of millions Come join our Cloud Technology Group Senior Product Manager to lead strategy and execution for Cloud Observability with ownership across Real User Monitoring RUM and Alerting for Metrics and Logs This role...

  • Fp&a Senior Manager

    1 week ago

    Bangalore, Karnataka, India Fresenius Medical Care Full time

    Scope Use of record is mandatory for employees supervised by Human Resources of FMC D-GmbH location Bad Homburg All not affected organisations have to at least address the topics indicated by in their corresponding local documentation Function Title m f d Financial Planning Analysis Senior Manager Goal of function The FP A Senior Manager manages several FP A...

  • Senior Pmo Manager

    3 weeks ago

    Bangalore, Karnataka, India HSBC Full time

    Job descriptionSome careers have more impact than others If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to...

  • Senior Manager, Product Management

    2 weeks ago

    Bangalore, Karnataka, India Capital One Full time

    Voyager 94001 India Bangalore Karnataka Senior Manager Product Management Product Management at Capital One is a booming vibrant craft that requires reimagining the status quo finding value creation opportunities and driving innovative and sustainable customer experiences through technology We believe our portfolio of businesses and investments in growth and...