Collaboration Solution Engineer

Job Description

Job description

- Collaboration Solution Engineer is an individual who works in close co-ordination with Global engineering team. An Engineer is responsible for managing and maintaining O365 infrastructure and associated operational services. The position requires a candidate with work on Collaboration domain related projects, works as L3 engineer and integrate new/ongoing scripting/automation initiatives. An ideal candidate will ensure that the designed solution and evolutions meet functional and non-functional requirements such as availability, performance, security, and maintainability.
- You will work in collaboration with the Solution engineering team to ensure that the good quality of the developments as well as the scripts delivery/releases pipeline is as efficient as possible. You will also participate in the technological development of the platform by integrating the latest innovations into the automations that make it up. Additional responsibilities include conducting studies of system usage, making recommendations for improvements to the usability of automated tools, and identifying opportunities for increased adoption of orchestration technologies.

Duties and Responsibilities

- Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Office 365/Exchange related systems.
- Maintain uptime by pro-active management and monitoring to ensure environment health, and minimize disruptions to mail-flow
- Ensure awareness of and support adoption of M365 roadmap and new tools and capabilities and potential use within Michelin
- Ability to translate technical issues into understandable business language for end users.
- Leads initiatives for researching and deploying new applications
- Deploy advanced Microsoft 365 Services including Enterprise and Mobility
- Provide guidance and leadership as a Senior staff member of the team
- Assist in managing Support Services and related deliverables
- Excellent decision making and critical-thinking skills
- Excellent organizational and communication skills are required
- To meet deadlines with Projects and Assignments
- To learn and support new technologies and train others
- Be the code expert and the technical reference of the team and propose new script solutions to meet the business needs.
- Identify opportunities to innovate, extend and enhance engineering activities everywhere possible.
- Maintain the scripts and the automation platform in working order or quickly restore it to working order in the event of a failure.
- Work closely with partners and internal teams to ensure that the platform meets security, SLA and performance requirements.
- Writing, updating and use of documentation.
- Debug complex problems and create solid solutions.
- Sponsor good software development practices - including adherence to Michelin chosen software development methodology (Agile), standard setting.
- Continuously test the resiliency of scripts and infrastructures under various error conditions.
- Must be able to work in a team environment with a can-do attitude capable of overcoming difficult challenges.
- Troubleshooting and ability to analyze technical problems to prevent future occurrence.

Skills:

- 4+ years of design and project implementation experience in Office 365 using enterprise systems management tools. Candidate needs to have strong knowledge across -
- Microsoft PowerShell, PowerBI, PowerAutomate
- Microsoft O365 Tenant Administration Portal
- Exchange Online
- SharePoint
- One Drive for Business
- Teams
- Yammer
- 2+ years of advanced experience with Microsoft PowerShell
- Requires experience in the areas of solution engineering, design, planning, monitoring, and alerting, system security, system upgrades, and enterprise backup and recovery.
- Requires experience in the areas of solution engineering and design, asset management, change management, capacity planning, monitoring, and alerting, system security, system upgrades, patch management, and enterprise backup and recovery.
- Well-versed about best ways to technically manage and maintain O365 environments
- Experience in deploying Office 365 on Win 10 and above across an enterprise
- Design and deployment of Microsoft cloud technologies, i.e. Azure AD, EMS, RMS, and OMS.
- Proven track record of automating, deploying, and maintaining enterprise level solution environments on secure 0365 platforms.
- Good development experience in - MS Power Suite (PowerShell, PowerApps, Power Automate, PowerBI), Gitlab, Jenkins, and application platform deployment automation
- Assist with Scrum Team estimation of stories and sizing of effort to include the representation of the test automation and engagement with Continuous Integration (CI) required
- Establish, grow and drive strategic relationships with the internal stakeholders.
- Map business scenarios to technology solutions, manage technical deployment challenges
- Enable technical features that drive consumption of the deployed service.

Special skills / Certifications / Requirements if any

- Possession of or working towards Microsoft Office 365 Certifications
- ITIL V3/V4 Foundation

Soft skills

- Strong Team Player
- Ability to work in an Agile framework
- An excellent reputation for support to end-users and leading teams
- Energetic, highly motivated self-starter and have a positive attitude
- Detail oriented, able to clearly communicate ideas and work as part of a team
- Good written and verbal communication skills to co-ordinate tasks with other teams
- Ability to multi-task and handle multiple priorities
- Strong interpersonal skills
- Strong attention to details
- Ability to quickly adapt to changes
- Enthusiastic, cooperative, and positive behavior
- Creative, thinking outside of the box, eager to learn and truly committed to the success of the company

KEY EXPECTED ACHIEVEMENTS

- The road map of the expertise domain is created and communicated to stakeholders .
- The standards and Framework are :
- o Built
- o Deployed
- o Supported
- Checking actions and capitalization of good practices are realized.
- Build and monitor the Obsolescence treatment plan of the expertise domain .
- Provide necessary assistance to project or support teams

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