Manager Risk Containment Unit(rcu)- Delhi

4 days ago

Delhi, India Talent Leads HR Solutions Full time

Supervising Pre - disbursement check activities Grooming and management of the team agencies to achieve their respective targets Proactively identifying fraud trends and taking effective corrective measures Also continuously engaging with key location teams and central team to identify process improvement opportunities Analyze the Risk trends and identify audit locations areas Based on the above field information conduct audits investigations across the region This may include travel to the location Candidate should be open to travel a minimum of 5 days in a month To investigate and conclude occurrences of fraudulent activities across the region and reporting the findings within timelines to the senior management and provide feedback basis field learnings Co-ordinating with stakeholders for end-to-end closure and mitigate the risks identified Liaising and working closely with law enforcement agencies and the legal team for action against fraudsters which would also include reputation management Vendor Management - Coordinating with RCU agencies - managing training and follow ups for the reports Identifying the training needs of all front-end sales staff by analyzing the changes in fraud trends Ensuring the training is done in timely manner Co-ordinating mystery shopping and seeding activities on dealers agencies and executives to minimize frauds Ensuring highest levels of employee relationship motivation engagement to drive results with high levels of employee satisfaction

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