Salesforce BA/QA

Job Description Why Join Iris Are you ready to do the best work of your career at one ofIndia's Top 25 Best Workplaces in IT industry Do you want to grow in an award-winning culture thattruly values your talent and ambitions Join Iris Software - one of thefastest-growing IT services companies- whereyou own and shape your success story. About Us At Iris Software, our vision is to be our client's most trusted technology partner, and the first choice for the industry's top professionals to realize their full potential. With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services. Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation. Working with Us At Iris, every role is more than a job - it's a launchpad for growth. Our Employee Value Proposition, Build Your Future. Own Your Journey.reflects our belief that people thrive when they have ownership of their career and the right opportunities to shape it. We foster a culture where your potential is valued, your voice matters, and your work creates real impact. With cutting-edge projects, personalized career development, continuous learning and mentorship, we support you to grow and become your best - both personally and professionally. Curious what it's like to work at Iris Head to this video for an inside look at the people, the passion, and the possibilities. Watch it . Job Description Collaborate with business stakeholders to gather, analyze, and document requirements related to software testing and quality assurance. . Translate business needs into clear, testable requirements and user stories. . Work closely with QA leads to define test strategies and acceptance criteria. . Support the QA team in creating test plans, test cases, and validating test results. . Facilitate communication between business, development, and QA teams throughout the project lifecycle. . Assist in identifying gaps in requirements and suggest process improvements. . Participate in review meetings, sprint planning, and retrospective sessions. . Ensure traceability of requirements from business needs to testing outcomes. . Analyze defects and help prioritize fixes based on business impact. . Support UAT (User Acceptance Testing) by preparing scenarios and assisting stakeholders. Required Skills and Qualifications: . Bachelor's degree in Business Administration, Computer Science, or a related field. . Proven experience as a Business Analyst, preferably in QA or software testing environments. . Strong understanding of software development lifecycle (SDLC) and testing methodologies. . Experience with requirement gathering, documentation, and analysis. . Familiarity with test management tools (e.g., JIRA, Quality Center, TestRail). . Excellent communication, problem-solving, and interpersonal skills. . Ability to work collaboratively with cross-functional teams. . Detail-oriented with a focus on quality and process improvement. . Knowledge of Agile/Scrum methodologies is a plus. Familiarity with Salesforce configuration (e.g., profiles, permission sets, workflows, reports). Configure Salesforce solutions, including workflows, validation rules, and custom objects, and support the full implementation lifecycle. Mandatory Competencies Perks and Benefits for Irisians Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click to view the benefits.