Senior Knowledge Transfer Specialist

Job Description Job Description At Infoblox, every breakthrough begins with a bold what if. What if your ideas could ignite global innovation What if your curiosity could redefine the future We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold what if can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you Become the force that turns every what if into what's next. In a world where you can be anything, Be Infoblox. Senior Knowledge Transfer Specialist We have an opportunity for a Senior Knowledge Transfer Specialist to join our Support Operations team in Trivandrum, reporting to the manager of Technical Support. In this pivotal role, you will provide technical assistance to Infoblox customers. This involves responding to customer inquiries via phone, email, and web, diagnosing and analyzing problems, and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. Be a Contributor What You'll Do - Collaborate with management, mentors, quality analysts, and subject matter experts to identify training needs - Design training based on the identified needs - Plan appropriate training sessions, and support/engineering Transfer of Information(TOI) - Create, conduct, and maintain onboarding plans for new hires - Prepare training materials in various formats such as videos, presentations, and documents - Conduct skill ratings for employees to identify knowledge gaps and training needs - Maintain support training infrastructure, including training content and labs Be Prepared What You Bring - 4+ years of remote technical support, systems administration, and network administration background desirable - Solid knowledge of TCP/IP and networking protocols - Solid knowledge of DNS, DHCP, and other product-related protocols and technology - Excellent verbal and written communication skills - Understanding of one or more operating systems such as Microsoft or Linux is desirable - Working knowledge of L2 and L3 devices - Solid customer service skills - Outstanding analytical and organizational ability - Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment - Bachelor's degree or relevant experience is required Be Successful Your Path First 90 Days: - Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work. Six Months: - Work with your team to coordinate training developments - Coordinate TOI delivery from cross-functional departments One Year: - Identify the skill gaps among engineers and develop training modules - Be involved in mentoring engineers who are starting to work on customer tickets - Become proficient in product knowledge to deliver customer/partner training if needed - Perform regular reviews of onboarding curriculum and make necessary modifications Belong Your Community Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here. Be Rewarded Benefits That Help You Grow, Thrive, Belong - Comprehensive health coverage, generous PTO, and flexible work options. - Learning opportunities, career-mobility programs, and leadership workshops. - Sixteen paid volunteer hours each year, global employee resource groups, and a No Jerks policy that keeps collaboration healthy. - Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations. - CharitableGiving Program supported by Company Match. - We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications Ready to Be the Difference Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis