Regional Quality Assurance

5 days ago

Greater Delhi Area, India EasyBuy Full time
Position Title: Regional Quality Assurance - North

Role Overview

The Regional Quality Assurance Specialist will ensure that all apparel and fashion products delivered within the assigned region meet brand-approved quality, safety, and compliance standards. This role will be responsible for end-to-end product quality assurance — from vendor and DC inspections to store-level validation of garment quality. The specialist will work closely with vendors, sourcing, and retail operations to safeguard product integrity, reduce customer complaints, and drive continuous improvement in quality processes.

Key Responsibilities

Product Quality Assurance

- Conduct inline and final inspections of apparel (woven, knits, denim, ethnic, kidswear, etc.) to ensure adherence to brand specifications.
- Validate garment parameters including fabric performance, shrinkage, colorfastness, seams, stitching, fit, trims, labeling, and finishing.
- Audit packaging standards to ensure correct folding, tagging, barcoding, and presentation.
- Partner with the central QA team to analyze quality test reports from labs and ensure corrective action with vendors.
- Track and minimize defect rates (AQL, rejection %, return-to-vendor cases) at DC and store level.

Vendor & Supply Chain Compliance

- Conduct vendor facility audits to ensure adherence to brand quality and compliance standards.
- Verify that vendors follow approved technical packs, sealed samples, and size sets.
- Ensure corrective and preventive actions (CAPA) are implemented for recurring vendor quality issues.
- Collaborate with sourcing and merchandising to evaluate vendor capability and performance scorecards.

Customer Experience – Product Lens

- Analyze customer returns, exchanges, and complaints to identify recurring product-related issues.
- Partner with customer service and retail ops to investigate product issues (fit issues, color bleeding, damage, etc.).
- Provide insights to Design, Buying, and Merchandising teams for future product improvements.

Data & Reporting

- Maintain a regional dashboard of inspection results, defect rates, and vendor performance.
- Report monthly quality trends, highlight systemic risks, and recommend solutions.

Key Skills & Competencies

- Strong technical knowledge of textiles, garment construction, and QA methodologies.
- Familiarity with AQL standards, lab testing protocols, and compliance requirements.
- Eye for detail with the ability to identify subtle garment defects.
- Excellent vendor management and problem-solving skills.
- Strong analytical and reporting skills; proficiency in MS Excel/QA tools.
- Willingness to travel extensively across vendors, DCs, and stores.

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