Student Experience Associate/Sr Associate

3 weeks ago

Tumkūr, India BrightCHAMPS Full time

Job TItle : Associate/Sr Associate - Student Experience Job description - Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience. Address concerns and refund requests with empathy, accuracy, and efficiency. Manage escalations across chat, call, and email channels to maintain a positive parent and student experience. Mentor students to ensure effective app usage and maximize learning outcomes. Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT. Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution. Job requirements Candidates with minimum to 1 year of experience in customer experience or support roles. - Strong communication skills, both written and verbal. Empathetic, solution-oriented, and comfortable working in a fast-paced environment. Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams. - A passion for education and a genuine interest in helping students succeed. Job location HSR Layout, Bangalore WFO - 6 days a week | rotational Week off,

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