Regional Operations Manager

3 weeks ago

Ahmedabad Chennai Amaravati Andhra Pradesh, India Grampro Business solutinos Full time
Job Description

Job description

- Ensure a high level of compliance to policies and procedures that have been laid down for Branch operations.
- Putting to use quality controls that improve processes, raise efficiency and at the same time keep operational costs low.
- Ensuring that BOT do check the operations regularly and correctly as required.
- To conduct regular branch visits and handhold the branches. Monitor the day to day activities of the branches assigned and determine their effectiveness.
- Reporting to the BM/CH on any findings for appropriate action. Escalation of the reporting to Head Operations/Business Head will depend on magnitude of the issues or failures by the branches to rectify/comply to the process.
- Prepare Branch Visit reports and submit to Supervisor/Business with accuracy.
- Follow up on the observations in the Audit report and other reports for implementations and corrections.
- Conduct Self Risk Assessment on quarterly basis . Identify risks which have not been covered by procedures and report to Head Branch operations for further action.
- Monitoring Anti Money Laundering Controls and ensuring they are strictly adhered to.
- Frequent trainings to update the recent process/systems/product changes.
- Acting as a help desk for branches to raise their concerns and queries. Collate such queries and prepare MIS frequently.
- Act as a single point for escalations related to IT, Admin and other department related issues. Collate the multiple issues raised by branches and follow up on behalf of the branches.

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