Logistics Asia/Africa Transportation Product Engineer

Job Description Job Posting Title: Logistics Asia/Africa Transportation Product Engineer Location: Unilever Bangalore About Unilever: Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you'll be surrounded by inspiring leaders and supportive peers. Among them, you'll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we'll work to help you become a better you. About UniOps: Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. Purpose of the Role: Transportation is a key Supply Chain process and comprises critical steps of O2C, M2D and P2P processes such as shipments planning & execution and freight settlement, primarily over SAP and OTM systems. In that space, the Logistics Asia/Africa Product Engineer is responsible for ensuring the smooth functioning of transport operations by leading a technical support team which is responsible for end-to-end support in the domain of transportation IT. This role would focus on partnering with key stakeholders in Asia/Africa transport operations e.g., Business team, Control Tower, PDN teams, Ultralogistik, Logistics Development Team etc. on an ongoing basis to ensure system resilience and smooth functioning of BAU. Being DevOps in nature, the role also requires an end-to-end delivery of small sized projects in transportation area with efficient stakeholder management and collaboration with multiple teams. What Will Your Main Responsibilities Be: - Manage & ensure resources with right skill set are working to deliver the task - Support the BAU issues and co-ordinate with the Support team and Business stakeholders to ensure the right response & resolution is provided for the issues. - Support the Application Landscape team for the functional area and to manage tasks like user management etc. - Identifying the focus and attention areas by analyzing incident trends - Governance with global team, Oracle support team, market and other technical teams regarding issues, projects, future upgrades - Proactive monitoring, analysis, and improvements for system performance - Tracking of cost optimization on support consumption and reviewing the support effort - Making sure that tickets are closed within the agreed/requested time - Aiding in ticket resolution. - Working on potential escalations that might happen in subject of BAU vendor support performance/response time, application performance, issues, etc. - Assisting in technical queries as OTM SME - Being a translator between business teams and technical teams - making sure that both parties are on the same level and understand each other - Proactive monitoring, analysis and improvements of OTM performance Accountabilities - Develop strong relationships with key stakeholders like Process excellence team, SMEs from other applications like SAP, BTP, Landscape, Change & RM team and with strategic suppliers and 3rd party IT service providers - Work with key stakeholders to build and maintain a strong governance process for BAU to ensure better management of day-to-day operations - Help co-ordinate and manage business IT projects (small scale) in the ERP including minor enhancements for area of responsibility in an effective and efficient manner, delivering the best possible business value - Understand and interpret IT strategic architecture, ensure all fixes/projects/enhancements follow the principles, guidelines and standards set out by the CTO Organization Business Processes: - Transport Planning (Bulk plan & shipment approval) - Transport execution (appointment, tendering, reporting & track & trace) - Freight calculation and settlement (in SAP) Main Associated Technologies / Applications (current view): - SAP ECC - OTM (Oracle Transportation Management) - SAP BTP (middleware) - Track & trace system NECESSARY EXPERIENCE & QUALIFICATIONS: - University Graduate (min. Bachelor) - Basic knowledge of project lifecycle and exposure to project management - Functional knowledge of supply chain operations - Ability to partner with multiple stakeholders to deliver strategic projects - Excellent problem-solving skills to analyse business problems and design best solutions - Working knowledge of OTM and SAP - English fluency - Expert in Microsoft Office (Advanced Excel) - Knowledge of Oracle Transport Management System - Ability to lead team and people management skills - Real Accountability and Responsibility, Bias for Action SKILLS: - People management - Project Management - Basic SQL - Logistics & Transportation domain Knowledge - Stakeholder Management - OTM and SAP application knowledge - Data governance & Quality management - Problem Solving skills Please Note: