▷ [Apply in 3 Minutes] Assistant Account Manager I

3 weeks ago

Anand, India Exxat Full time

Title : Assistant Account Manager - I Location : Vadodara Work Timings - US Timezone We are seeking a detail-oriented Assistant Account Manager to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform.The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships. Key Responsibilities Partner Support (60%) - Client Relationship Assistance: Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication. - Account Monitoring: Track partner activity and account health, flagging potential issues for review. - Renewal Tracking: Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager. - Rotation Readiness: Assist with preparation and tracking of partner readiness for upcoming student rotations. - CRM Updates: Keep Monday.Com up to date with client notes, communication logs, and milestones. - Issue Triage: Document partner concerns and escalate to the Account Manager as needed. Data & Reporting Support (40%) - Performance Reports: Generate reports and summaries on partner usage and placement activity. - Data Management & Analysis: Support data clean-up, track placement confirmations, and identify trends for Account Manager review. - Dashboard Maintenance: Update and maintain dashboards for internal and partner use. - Market/Network Support: Gather and organize information that contributes to broader network strategy. Required Skills & Qualifications Education & Experience - Bachelor’s degree in Business Administration, Education, Operations, or related field (preferred) - 1–2 years of professional experience in client services, partner support, or operations - Familiarity with CRM or project management tools Technical Skills - Proficiency in Monday.Com (or similar tools) - Strong skills in data entry, reporting, and working with spreadsheets/dashboards Core Competencies - Communication: Clear and professional verbal and written communication skills - Organization: Strong time management and attention to detail - Collaboration: Ability to work closely with Account Managers and cross-functional teams - Adaptability: Flexible and comfortable in a fast-paced, evolving environment - Client Focus: Committed to supporting the success of academic and site partners

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