Manager Sr er 11/08/2025

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India n 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Job Role Primary Objectives Execute or manage major critical incidents problems and service requests including implementation of workarounds Manage operational readiness for existing newly onboarded solutions Documentation and knowledge sharing Utilizing Confluence and Jira to document track and manage project plans tasks and issues and best practices to ensure smooth knowledge transfer and enable other team members to understand and troubleshoot the end-to-end services Create and maintain fail safe environment to achieve 100 availability Monitor system performance analyse trends and provide recommendations for capacity planning Collaboration and communication Work closely with cross-functional teams including development operations and end-user to understand their needs and provide technical guidance and support Support in implementation of data security policies and procedure to safeguard sensitive data information Utilizing data analytics techniques to analyse system performance identify bottlenecks and recommend improvements via status reporting For the services provided modify and adapt the software solutions for a better performance and experience offered to the customer Core competencies knowledge and experience Overall 8 years of experience of customisation configuration installation of Performance management tools Proficiency in Kubernetes for container orchestration and management Skilled on DevOps practices hands on experience on Git Git-CI Jenkins Ansible Elastic search Kafka Kibana Docker Strong knowledge of Google cloud for storage and management of data Analytics in Power BI to formulate service data In-depth understanding of Unix Linux operating systems and system administration Strong scripting and automation skills using languages like Bash Python or perl Depth knowledge of Elastic and Kibana Understand on how indixes AE Scheduler yarn works Experience in a multinational environment Excellent communication and presentation skills in English both written and spoken VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey