Account Manager

Job Description We're looking for an Account Manager / Customer Success Manager who doesn't just manage accounts but owns client growth. Someone who can think beyond deliverables, build trust with CXOs, and drive results that make clients stay, scale, and advocate for us. Location: Ahmedabad (Hybrid) Experience: 510 years | Reports to: Head of Client Success / COO Company: Mavlers Global Lifecycle Marketing & MarTech Agency (700+ people) At Mavlers, we're scaling fast across CRM, Lifecycle Marketing, MarTech, and Digital helping global brands grow smarter through data-driven strategy, automation, and creative execution. Company: Mavlers Global Lifecycle Marketing & MarTech Agency (700+ people) We're looking for a proactive account manager who excels at building and nurturing client relationships, driving measurable outcomes, and ensuring smooth execution of digital marketing and CRM campaigns. This role calls for a strategic thinker who can balance client satisfaction with business growth, using data, communication, and collaboration to deliver results. What You'll Do - Own a portfolio of global clients (US/UK/AU) drive retention, renewals, and revenue growth. - Understand each client's business deeply and propose lifecycle, CRM, or digital marketing solutions that actually move the needle. - Collaborate with internal delivery teams across MarTech, CRM, Email, Web, and Performance. - Identify upsell/cross-sell opportunities through insight, not push. - Lead QBRs, report business impact, and ensure project quality. What You Bring - 510 years in Account Management, Client Success, or Growth roles within a MarTech / CRM / Digital Agency. - Strong grasp of marketing automation, CRM, and lifecycle marketing. - Commercial mindset balancing sales goals with solution integrity. - Excellent communication, empathy, and consultative selling skills. - Experience handling US/UK/AU clients is a plus. Experience & Skill Benchmarks - 510 years in Account Management / Client Success roles within digital, CRM, or MarTech agencies - Proven record of managing and growing multi-country accounts - Familiarity with tools/platforms like Braze, HubSpot, Salesforce, Klaviyo, Iterable - Strong understanding of full-funnel digital strategy and lifecycle journeys - Excellent written/verbal communication (client-facing) - Comfort working in US/UK/AU time zones. Key Responsibilities: - Act as the primary point of contact for assigned clients, ensuring strong relationship management and retention. - Demonstrate active listening to fully understand client goals, pain points, and business priorities. - Lead cross-functional coordination between internal teams (marketing, tech, creative, CRM, etc.) to deliver on client expectations. - Showcase excellent communication and articulation in all interactions from client meetings to executive presentations. - Apply strong negotiation skills while managing proposals, renewals, and commercial discussions. - Possess deep domain knowledge in digital marketing, CRM systems, and campaign management workflows. - Ask insightful, business-driven questions to uncover needs and optimize client strategies. - Maintain a number-oriented and target-driven approach tracking KPIs, campaign performance, and revenue growth metrics. - Utilize AI tools and data-driven insights to enhance productivity, reporting, and decision-making. - Understand and support the sales process, ensuring smooth collaboration between sales, delivery, and client servicing teams. - Identify opportunities for upselling, cross-selling, and account expansion. - Develop and execute strategic account plans to drive growth within assigned client portfolios, ensuring consistent alignment with client goals and performance metrics. - Demonstrate strong sales acumen through proactive outreach on platforms like LinkedIn, professional communication via calls and emails, and regular engagement with both primary and extended client POCs to uncover new opportunities. - Work closely with internal teams and leadership to ensure client strategies are in sync with the company's broader goals, values, and revenue targets.