Desktop Suppor Engineer
4 weeks ago
Hi We are Hiring
DESKTOP SUPPORT ENGINEER
Location: Kolkata , Dibrugarh, Jharsuguda & Pan India (for other locations ask us if the vacancy is in your city)
How to apply
Drop your CV:
WhatsApp Share your CV: 6397556159
Mail us: [Confidential Information]
JOB Description:
Responsibilities
Address user tickets regarding hardware, software and networking Like outlook configuration , os installation, Printer Support, Hardware & Network Support
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Requirements and skills
Proven work experience as a Desktop Support Engineer,Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude.
WhatsApp Share your CV: 6397556159
Mail us: [HIDDEN TEXT]
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