Service Desk Senior Manager

Job Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Senior Manager to join our team in Bangalore, Karntaka (IN-KA), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for: Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members. . Work is guided by operational and project objectives. . Sets and communicates clear expectations for work outcomes and manages performance. First-level leader of nonexempt, exempt and first- level Supervisors. . Provides guidance and recommendations that drive results to improve business processes and client service delivery. Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members. . May lead cross functional projects or processes. Experienced leadership and team building skills. . Experienced project management skills. . Moderate knowledge of product lines, technical knowledge. . Strong client service skills. . Experienced in developing and leading a team to deliver key business results. Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player People Management Skills Client Management 24/7 rotational shifts and week offs Work from Office is mandatory Excellent communication skills, comfortable working with various stakeholders Advanced knowledge of systems software / hardware, networks and operating systems. Advanced knowledge of processes and tools utilized for system management, problem reporting, change management and support tools. Exceptional technical troubleshooting skills. Exceptional interpersonal and client service skills. Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.