QA - Service Assurance

Job Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a QA - Service Assurance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Quality Assurance Analyst - Service Assurance (Transact Production Support) Summary of role: We are looking for a QA professional with hands-on Transact production support experience to drive quality validation, regression assurance, and UAT support post go-live for corporate lending modules. The ideal candidate should have a strong background in quality assurance, production support, and service management, with a focus on delivering exceptional customer experience. Key Responsibilities: - Analyze production defects, create test scenarios, and support root cause validation. - Develop and execute test plans, test cases, and scripts to validate system functionality and performance. - Validate fixes, patches, and enhancements deployed to production, and timely resolution of service issues within SLA targets, accuracy and completeness of test cases and defect tracking. - Develop, maintain, and conduct regression test, functional, and performance testing for production changes and updates for T24 Lending. - Coordinate UAT with business stakeholders, track defects, and oversee closure. - Support release readiness checks, environment validations, and smoke testing. - Document test results, QA sign-off, and traceability matrices. - Collaborate with BA and technical analysts for seamless defect resolution. - Ensure testing standards, quality processes, and best practices are followed. Skills and Qualifications: - 5-8 years of QA experience in banking, with 3+ years in Transact testing, production support with strong domain knowledge in SME/Corporate lending. - Strong understanding of T24 Lending modules, workflows, and integrations. In-depth knowledge of multiple modules (including Arrangement Architecture AA) of Core Banking Transact. - Experience in incident-based testing, regression validation, and change support. - Working knowledge of JIRA, Confluence, ALM, and proficiency in testing tools and methodologies (e.g., Selenium, JIRA, Postman). - Familiarity with Agile and ITIL processes. - Strong analytical and communication skills About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.