3 Days Left PMO Lead
4 weeks ago
3. Enterprise Service Management (ESM) & ITSM Oversight 4. Financial & Resource Management 5. Stakeholder Management & Communication Required Qualifications & Experience:
- PMO Governance & Project Portfolio Management
- Establish and enforce governance policies, standards, and methodologies for infrastructure and ESM projects.
- Oversee the execution of IT infrastructure programs, ensuring alignment with business objectives and compliance with security, regulatory, and compliance standards.
- Develop and manage dashboards, reports, and KPIs to measure project success and IT service performance.
- Collaborate with cross-functional teams to ensure smooth integration of infrastructure projects with existing IT systems.
- Manage infrastructure-related risks, dependencies, and mitigation plans to prevent downtime or service disruptions.
- Lead vendor management efforts, ensuring timely contract renewals, performance tracking, and cost optimization.
- Oversee automation initiatives within ESM to improve IT service delivery and operational efficiency.
- Manage project budgets, cost forecasting, and financial reporting for infrastructure and ESM projects.
- Optimize resource utilization for internal teams and third-party vendors.
- Work closely with procurement teams for strategic vendor onboarding, license renewals, and contract negotiations.
- Act as the primary point of contact between IT teams, business stakeholders, and leadership for infrastructure and ESM-related updates.
- Facilitate project steering committee meetings, executive reporting, and strategic decision-making sessions.
- Ensure clear communication of project goals, risks, and milestones across technical and non-technical teams.
- Education: Bachelor&aposs or Masters degree in Computer Science, Information Technology, Business Management, or a related field.
- Experience:
- 10+ years of experience in IT Project/Program Management , with a focus on Infrastructure & ESM initiatives .
- 5+ years in a PMO leadership role, overseeing IT infrastructure, networking, or enterprise service management projects.
- Certifications (Preferred): PMP, ITIL v4, PRINCE2, SAFe Agile, or any relevant certification in cloud, networking, or IT service management.
- Technical Skills:
- Strong knowledge of IT infrastructure components , including cloud platforms (Azure, AWS, GCP), networking, virtualization, and cybersecurity .
- Familiarity with IT Service Management (ITSM) tools like ServiceNow, BMC Remedy, or Cherwell .
- Experience with CMDB implementation, IT asset management, and end-user computing (EUC) support .
- Soft Skills:
- Strong leadership, communication, and stakeholder management skills.
- Ability to work in a fast-paced environment and manage multiple concurrent projects.
- Analytical and problem-solving mindset with attention to detail.
Preferred Qualifications:
- Experience working in large-scale enterprise environments with global IT operations .
- Knowledge of IT cost optimization, cloud governance, and sustainability strategies .
- Prior experience in managing Sustain Applications and COTS software alongside infrastructure support.
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