Team Leader

3 weeks ago

Rewari HR IN Women Pride Hospital & IVF Full time

Position Team Leader - Calling Telecalling Department Location Women Pride Hospital IVF - Rewari Department Telecalling Patient Coordination Reports to Management Contact Person Number 8287317740 Role Overview We are seeking a motivated and experienced Team Leader Calling to manage our telecalling team The role involves supervising telecallers monitoring performance ensuring lead conversions maintaining patient relationship standards and achieving daily weekly monthly targets for appointments and follow-ups Key Responsibilities Supervise train and motivate a team of telecallers to achieve performance targets Allocate leads monitor daily calling activity and ensure timely follow-ups Track appointment bookings confirmations and patient visits Monitor team performance through CRM call tracking system Handle escalated patient queries and resolve concerns effectively Prepare daily weekly MIS reports on call volume conversions and productivity Conduct regular quality checks on calls listening to recordings feedback sessions Provide coaching and skill development for team members Collaborate with marketing operations teams to improve patient engagement strategies Maintain discipline attendance and professional standards in the team Requirements Graduate Post Graduate any discipline Minimum 2-3 years of experience in Telecalling Telesales Call Center operations Prior experience as a Team Leader Supervisor preferred healthcare background will be an advantage Strong communication skills Hindi English Good knowledge of MS Excel Google Sheets CRM systems Target-oriented with leadership and people-management skills What We Offer Competitive salary incentive structure based on team performance Career growth in hospital healthcare industry Professional training and supportive work environment Opportunity to contribute to patient care and hospital growth Job Types Full-time Permanent Pay 10 000 00 - 25 000 00 per month Benefits Flexible schedule Health insurance Work Location In person

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