Support Administrator

3 weeks ago


Bengaluru, India veralto Full time

Job Description Key Responsibilities End-User Support - Provide technical support to end-users remotely on a daily basis. - Manage user accounts, modify attributes, and adjust security settings. Security & Data Administration - Maintain site security and adhere to customer-defined workflows and SOPs. - Ensure data integrity and support continuous improvement initiatives. Training & Demonstrations - Conduct software and procedural training for users. - Support customer sponsors in system adoption within their organizations. Reporting & Continuous Improvement - Prepare reports, evaluations, and other documentation as required. - Identify areas for workflow optimization and propose improvements. Workflow & Site Configuration - Make small workflow adjustments as needed to support business objectives. - Collaborate with system admins, internal stakeholders, and ESKO colleagues. - Use tools like Excel, Jira, Azure DevOps, Smartsheet to manage incoming requests and update processes.



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