HR Compliance Co Ordinator

Job Description We're Hiring: HR Compliance Coordinator Location: Remote (India) Position: Contract Experience: Minimum 3+ years Shift Hours: 5:30 PM 2:30 AM IST (EST) POSITION OVERVIEW The HR Compliance Coordinator plays a critical offshore role in supporting North American HR and Compliance operations. This position is responsible for the intake, assessment, and triage of compliance-related inquiries submitted through Salesforce or similar ticketing platforms. Serving as the first point of contact for employees, the coordinator gathers essential information, asks targeted clarifying questions, and ensures each case is accurately documented and routed for timely resolution. KEY RESPONSIBILITIES 1. Ticket & Case Management - Monitor and manage all compliance-related tickets submitted through Salesforce or similar systems. - Engage with employees to understand each inquiry by asking clarifying and contextual questions. - Document and track each case accurately from intake through resolution. - Own assigned tickets and ensure timely, accurate follow-through. 2. Compliance Triage & Escalation - Evaluate the nature, urgency, and risk level of each compliance issue. - Route or escalate cases to HR, Legal, Payroll, Benefits, or other departments with full documentation and context. - Maintain organized intake logs for reporting, audits, and compliance tracking. - Identify trends, recurring issues, or potential risks and escalate for review or process improvement. 3. Cross-Functional Collaboration - Work closely with subject-matter experts across internal functions to validate information and gather insights. - Collaborate with Legal, Health & Safety, Benefits, and other stakeholders when specialized guidance is needed. - Support ongoing process improvements by sharing observations and trend-based insights. 4. Employment Standards & Classification Compliance - Validate correct employment classification (e.g., W-2 vs. 1099, employee vs. independent contractor) in accordance with U.S. and Canadian federal, state, and provincial rules. - Monitor compliance with wage and hour regulations, including minimum wage, overtime, breaks, and paid leave. - Ensure timely delivery of required onboarding disclosures and labor-code postings. - Support investigations and audits related to timekeeping discrepancies, off-the-clock work, or wage issues. 5. External Audit Support - Assist with third-party audits for contractor onboarding and compliance requirements. - Produce documentation such as background checks, drug testing results, education/license verifications, and other required records. - Maintain secure, compliant storage of sensitive background and credentialing data. - Coordinate with screening vendors, hiring teams, and internal departments to resolve issues or delays. Must-Have Skills & Experience - 3+ years of experience in HR operations, compliance support, or case management. - Understanding of U.S. or Canadian employment compliance (classification, wage & hour, health & safety). - Strong written and verbal communication skills with the ability to explain and document complex issues clearly. - Proven critical thinker with a proactive, solution-oriented approach. - Skilled in asking targeted questions to gather essential facts. - Experience working with Salesforce or similar case/ticketing tools. - Highly organized, dependable, and able to handle sensitive information with discretion. - Knowledge of background screening and credentialing processes - Experience on North American employment standards Preferred Qualifications - Experience supporting North American teams from an offshore/remote environment. - Comfortable working across time zones in a remote-first setting. WORK ENVIRONMENT & SCHEDULE - Fully remote role requiring reliable, secure workspace and strong internet connectivity. - Must be available to work overlapping hours with North American time zones (Eastern, Central, or Pacific). Raise We're Raise, one of North America's most reputable and progressive recruiting companies, with 300+ employees, and offices all around Canada, the USA, Philippines, Ghana and India. We've been in the business of technical and executive recruiting for more than fifty years and it's not just about finding people to fill jobs. We see a world with each and every person pursuing meaningful work. And we're chasing it with all we've got What's it like to work at Raise Last year we were named number 2 on the Best Workplaces in Canada by the Great Place to Work Institute, and 96% of our employees agreed with the statement that this is a great place to work. We think that says a lot Raise is also a certified B Corp. B stands for Benefit, which means that our purpose goes beyond profits as we operate to benefit all our stakeholders and meet higher social and environmental impact standards than the average company. Join us and be part of a team dedicated to excellence in supporting our contractors. Apply today and help us provide exceptional service to our community